Resident Services Associate/Driver

Lasell Village is a unique life plan community with education at its heart, located on the beautiful campus of Lasell University in Newton. We are a caring and vibrant community home to more than 225 residents in independent living apartments, supported living studios, and a 5-star skilled nursing and rehabilitative facility.

POSITION SUMMARY: The Resident Services Associate/Driver will be responsible for driving residents to the appointed destinations, ensuring the safety of the resident(s), knowing the protocol for emergencies, and being familiar with the local area and adjacent towns. When there is no driving assignment, the associate is responsible for assisting in other areas as needed. Quality customer service is a top priority for everyone at the Village.

Benefits:

• A full complement of insurance benefits including health, dental, vision, short & long term disability, life insurance, and an Employee Assistance Program
• 3 weeks’ vacation to start, personal days, sick days and 10 paid holidays
• 403(b) plan with a generous 7.5% match after 1 year of employment
• Tuition reimbursement (free tuition at Lasell University for yourself or eligible dependents)
• Tuition reimbursement of $1000.00 per year at institutions outside Lasell University for staff
• Discounted lunch at our on-site Cafe
• Staff appreciation bonus 2x a year
• Public transportation reimbursement ($50 per month)
• Free parking
• Free ESL training (English as a second language)
• On-going training & development courses
• Amazing workplace culture of friendliness and teamwork

RESPONSIBILITIES:

· Greet residents with a friendly smile, provide a hand/arm as needed to help the resident in and out of the car

· Maintain confidentiality of resident care information to assure resident rights are protected

· Assist with resident daily requests – Provide Lasell Village information for classes, events etc.

· Perform Resident Services daily routine, driving, delivery of groceries/packages, copy making, other additional tasks

· Experience driving a (14) passenger shuttle bus for weekly scheduled grocery store trips and/or scheduled OFF CAMPUS events - No CDL required

· Retrieve transportation messages, return calls as needed, and book appointments as requested

· Working Knowledge of Microsoft Word, Outlook, and willingness to learn new applications is a plus

· Maintain all safety rules, laws of the road, seatbelts, hands free cell phone driving

· Keep car in a clean and tidy condition, vehicle daily inspection, gas tank is at least half-full upon return to the Village at the end of the day

· Inform Manager of any problems with vehicle

SPECIFIC EDUCATIONAL/VOCATIONAL REQUIREMENTS:

· Valid U.S. driver’s license with good driving record; drivers will need to produce an official driving record annually

· Must have high school diploma / GED

JOB SKILLS:

· Strong customer service skills

· Able to multi task in a busy department setting

· Must be able to read, write, speak and understand the English language

· Must possess the ability to make independent decisions when circumstances warrant such action

· Cheerful demeanor - Always demonstrate tact when conversing with staff, residents, family members, visitors, and the public

· Thrive in a team environment and work well with others

Lasell Village considers the health and safety of its residents, family members, and team members as its highest priorities. All offers of employment with Lasell are conditioned on completing and passing a background and drug test, participating in mandatory vaccine programs (e.g., Covid-19, Flu), participating in testing requirements (e.g. Covid-19, TB) and using designated PPE when required.
Lasell Village is committed to equal opportunity in every aspect of hiring and employment. Lasell proactively reviews its policies and practices to assure that decisions with respect to every dimension of employment are made without regard to age, color of skin, disability, gender expression and identity, genetic predisposition, marital status, national origin, race, ethnicity, religion, sex, sexual orientation, veteran’s status, status as a victim of domestic violence, and all other protected groups and classes under Federal and State Laws and executive orders.
We are proud to be listed as an Age-Friendly Certified Employer.

Job Type: Full-time

Pay: $21.00 - $22.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid sick time
• Paid time off
• Professional development assistance
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Ability to Relocate:

• Auburndale, MA 02466: Relocate before starting work (Required)

Work Location: In person