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Form of workPosition Title: Rental Assistance Outreach Coordinator
Duties and Responsibilities:
Under the direct supervision of the Manager of Community Partnerships the Rental Assistance Outreach Coordinator will be trained and responsible for the following:
Be knowledgeable in all areas pertaining to the Housingiskey.com website and portal.
Schedule appointments with community members who need assistance in completing Emergency COVID-19 Rental Relief application.
Contact clients within a reasonable timeframe and communicate in a professional and patient manner.
Troubleshoot technology issues and assist in problem solving with clients for a successful application submission.
Assist client in gathering and submitting required documentation for application review.
Assist with all outreach and marketing efforts of the COVID Rental Relief Program such as (but not limited to) social media channels and E-blasts.
Conduct at-home or in person appointments when needed for clients who require hands on support within our designated community.
Conduct literature drops in various surrounding community hubs.
Share rental relief resources at community gatherings as needed.
Host and facilitate Zoom webinars that explain the Rental Relief Program to community members.
Act as a liaison of HYC/LCP to community organizations and county departments.
Act as an ambassador of HYC/LCP.
Attend all assigned meetings, trainings, and community events as directed.
Assist Manager of Community Partnerships in duties as requested.
Maintain accurate and timely documentation of all job related activities including client/activity logs.
Other duties as assigned.
QualificationsRequirements:
Computer and technology savvy.
Bilingual in English and Spanish.
Minimum one year of full time work experience in customer service.
Organized and punctual self-starter who is easily able to work independently as well as within a team.
Excellent verbal and written communication skills as well as relationship building skills.
Ability to plan and conduct community presentations.
Reliable Transportation.
Willingness to work a flexible schedule.
U.S. Citizenship or permanent resident status.
Ability to pass background check and criminal clearance.
Valid CA drivers license, current auto insurance, and good driving record.
Preferred Qualifications:
Knowledge of community based organizations and nonprofits
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made, if requested, to enable individuals with disabilities to perform the essential functions.
HYC, INC. IS AN EQUAL OPPORTUNITY EMPLOYER. EMPLOYMENT CONSIDERATION IS MADE WITHOUT REGARD TO AGE, RACE, COLOR RELIGION, GENDER, GENDER IDENTITY, GENDER EXPRESSION, SEXUAL ORIENTATION, MARITAL STATUS, NATION ORIGIN, ANCESTRY, MILITARY OR VETERAN STATUS, INCLUDING PHYSICAL OR MENTAL DISABILITIES (INCLUDES HIV AND AIDS), SEX (INCLUDES PREGNANCY, CHILDBIRTH, BREASTFEEDING, AND OR ANY OTHER LEGALLY PROTECTED STATUS.
