Remote Support Specialist, Service Tech - Pine Brook, Nj

At Trane TechnologiesTM and through our businesses including Trane® and Thermo King®, we create innovative climate solutions for buildings, homes, and transportation that challenge what's possible for a sustainable world. We're a team that dares to look at the world's challenges and see impactful possibilities. We believe in a better future when we uplift others and enable our people to thrive at work and at home. We boldly go.
Trane is seeking a Remote Support Specialist in the Greater Northeast region.
In this role, you will leverage your HVAC knowledge and Controls skills to analyze, remotely diagnose, and optimize a variety of connected commercial and industrial HVAC equipment.
If you have 5+ years of experience working with commercial HVAC equipment and Controls, Trane wants to hear from you!
Work arrangement:Remote within geography, in theGreater Northeast area.
Why Trane Technologies is the Best Company for Remote Support Specialists:
Competitive Pay: Highly competitive and comprehensive total compensation program. Overtime opportunities are available.
Full Benefits: Including medical, dental, vision, 401k with up to 6% matching, core company contribution, 9 paid holidays, 15 days of vacation time, life insurance, and more!
Valuable Training: featuring Manufacturer (OEM) Level Training; formal internal training programs for those looking to add to their industry knowledge, as well as continued learning for those who want to sharpen their HVAC skills.
Career Advancement: opportunities for career development and promotions as well as a tuition reimbursement program.
Perks: High-speed laptop, smartphone, specialized tools, uniforms, PPE, and safety boot allowance.
Factory Support - Because you are working with Trane, you will enjoy having access to the factory and getting the job done right the first time! Plus, you have access to Tech Hub, a nationwide support platform to connect you with others to get you the support you need.
What you'll be doing:
A Remote Support Specialist (RSS) is a unique position dedicated to supporting Trane Intelligent Services and Connected Mechanical customers. The RSS will utilize Trane Connect and Command Center to enable/map/tune equipment analytics, view remote diagnostics, perform remote Digital Inspections, and capture follow-up items/details in the Trane Connect platform. Duties include but are not limited to, monitoring critical building metrics, checking systems for operational integrity, and making small-scale adjustments to a building system program. The Remote Support Specialist is part of the Intelligent Services Team and works in collaboration with all other team members as well as customers. Exceptional written and verbal communication skills are critical to the success of the RSS role.
What you'll bring to the table:

• A High School Diploma, GED or equivalent experience
• Five (5), or more years' experience in control systems; or equivalent combination of education and experience.
• IT/Network understanding - knowledge of IP/subnet/gateway and DNS importance.
• Ability to communicate effectively with other IT professionals.
• Operating knowledge of Microsoft Office and comfortable with hand-held devices (i.e. Smartphone, iPad).
• A valid driver's license, with no major or frequent traffic violations.
• Flexibility to work overtime/weekends, as required.
• Turns in all required paperwork and reports in a timely manner.
• Represents the company by serving as a direct customer contact.
• Keeps current on Trane products concerning installation, operation, maintenance, service, and repair of direct digital control systems.

Additional Requirements and Environmental Exposure:

• Must be able to safely and legally operate a vehicle using a seat belt.
• Must be able to wear helmets, safety goggles, a fall protection harness, and safety boots to safely perform job duties.
• Must be able to twist the trunk of your body 90 degrees in each direction.
• Must be able to squat and touch the floor with both hands.
• Must be able to reach your hands over your head.
• Must be able to stand on concrete surfaces for extended periods, routinely up to 4 hours.
• This position is highly physical and requires regular use of hands, fingers, walking, stooping, kneeling, and climbing ladders. It requires employees to regularly lift and or move up to 10 lbs., frequently lift and/or move up to 40 lbs., and occasionally lift and/or move more than 40 lbs.
• Must be able to safely use a ladder with a 350 lb. total weight limit, while carrying equipment of 50 lbs. or less.
• Must be able to maneuver confined access areas, as small as 30" vertical x 45" horizontal
• Must be able to comfortably and routinely access rooftops with extension and/or fixed ladders at heights of 15' to 20', and occasionally, up to 50 feet +.
• This role may be exposed to variable weather conditions, moving mechanical parts, heights, risk of electrical shock, noisy operating equipment, and other variable environmental conditions based on location.

We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.