We are seeking a friendly and enthusiastic individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be the first point of contact for our customers and will represent our company in a positive and professional manner. Your main responsibility will be to assist customers with inquiries, provide information about our products or services, and resolve any issues they may have in a timely and efficient manner.
Responsibilities
- Assist customers with inquiries via phone, email, and chat
- Provide information about our products, services, and promotions
- Process orders, returns, and exchanges
- Resolve customer complaints or concerns with patience and empathy
- Keep records of customer interactions and transactions
- Ensure customer satisfaction by providing personalized and efficient service
- Collaborate with other team members to improve Customer Service processes and procedures
Requirements
- High school diploma or equivalent
- Previous Customer Service experience preferred
- Excellent communication and interpersonal skills
- Proficient in using computer systems and software
- Strong problem-solving skills
- Ability to multitask and work in a fast-paced environment
- Detail-oriented and highly organized
- Ability to work flexible hours, including evenings and weekends