Customer Service Representative

Role and Responsibilities
This position requires exceptional Customer Service skills, attention to detail, committed work ethic, and empathy.
As the primary contact for our customers, the Customer Service Representative is the voice of the company. To succeed in this role, you must be motivated and dedicated in every customer interaction.
The Customer Service Representative handles incoming customer questions in a multi-channel support environment; communicating via phone, by email, or on chat. Inquiries will be input and maintained in a case management system. Additionally, there may be opportunities to contact customers via outbound communications.

• Ability to multi-task and prioritize multiple assignments
• Ability to work independently while contributing to team goals
• Strong verbal and written communication skills
• Computer literacy, including internet applications and some Microsoft Excel
• Incident interpretation and analytical skills
• Ability to remain calm in a stressful situation
• Maintain security of confidential information
• Arrive punctually and have excellent attendance
• Flexible to work between 8 and 6 Monday through Friday, with occasional overtime.

Qualifications and Education Requirements

• High School Diploma or Equivalency
• Customer Support experience in a fast-paced environment
• Knowledge of tax rules a plus

Preferred

• College Degree in Communications or related field. 

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