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SalaryThe Client Service Representative (CSR) focuses on client service and communication. He/She must have exceptional client service and communication skills, computer literacy, handle payment and financial issues, ability to multi-task, friendly attitude, and confidence to deal with stressful situations. The CSR supports the veterinarians, technicians/assistants, and kennel staff in daily patient and client care. They communicate with clients in person and by phone and e-mail.
Job responsibilities include, but are not limited to:
-Greet clients and pets by name
-Answer phone promptly and professionally using a multi-line phone system
-Provide phone shoppers with descriptions of services and pricing information
-Note in medical records the details discussed during client conversations
-Ensure the reception area and exam rooms have current reading materials and are clean and odor free
-Schedule appointments and surgeries according to hospital scheduling guidelines
-Sell retail items and pet food
-Advise clients on proper nutrition, preventatives, pain management, shampoos, dental products, etc.
-Explain invoices to show value for care provided, stating all services and products
-Balance cash drawer at end of day
-Clean up after pets' accidents in the reception area, exam rooms, and exterior sidewalks
-Foster collaborative relationships with other team members and departments
Educational requirements, Skills needed, and Physical obligations:
-High school diploma or equivalent
-Experience in Customer Service
-Computer literacy
-Able to lift patients or carry equipment up to 25lbs
-Endure sitting, standing, and walking on hard floor surfaces for extended periods
Job Type: Full-time
Job Types: Full-time, Part-time
Pay: $12.00 - $14.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- Day shift
- Monday to Friday
- Weekends as needed
Education:
- High school or equivalent (Preferred)
Experience:
- Customer Service: 1 year (Preferred)
Work Location: In person
