Healthcare Customer Service Representative April 2024 Work From Home Arkansas

We are looking for talented Healthcare Customer Service Representatives to join our team! RevCycle has been in business for over 30 years and works directly with the patients of some of the largest Healthcare providers in the country. 

What you will do as a Customer Service Representative:

This position will WORK FROM HOME (must be at your approved home office in one of the states noted below - this is not a "WORK FROM anywhere" job) or in the Marshfield, WI office. Following training you will spend your days on the phone, communicating directly with patients to assist them with outstanding medical bill balances. Each day you will focus on stated goals for the number of calls handled and other quality measures. This position is responsible for skillfully and professionally handling billing and insurance questions and concerns with the goal of discussing payment options and taking payments. 

In this role you: 

• Will make outbound calls and take inbound calls from patients to resolve balances on accounts with a status that may be aging but have not been sent for collections.
• Will work within multiple computer applications and databases, taking real time notes in the system(s) as you work with consumers.
• Will review financial information and recommend payment options and/or assistance programs in accordance with client guidelines.
• Will accomplish meaningful goals each day, while delivering exemplary service to consumers.

What we?re looking for:

• A passion and commitment to high quality Customer Service
• Excellent phone-based communication skills
• Previous experience in an environment with continuous customer contact via phone
• Demonstrated steadiness and success in previous employment and other professional committments
• People who love to learn and want to establish themselves as a top performer in all they do
• An ability to multitask and have basic office professional computer skills using Microsoft suite (Outlook and Teams), data entry, video conferencing is required.
• Ability to complete first 60 days of training with no absences (beginning mid April)
• Willingness to start at $15.00 per hour with opportunity for increase based on performance, as early as within the first year. 

Candidates with any of the following experience are strongly encouraged to apply:

• Medical insurance billing (preferred)
• Healthcare Customer Service (preferred)
• Medical coding 
• Billing with Cerner Soarian i

We?re excited to offer you:

• Work from Home (must reside in WI, AR, GA)
• A competitive hourly wage based on experience.
• A set schedule with no late nights or weekends, Mon.-Fri. 8:00am-5:00pm CST (9:00am-6:00pm EST). After training one day a week is scheduled/set for 8:30am-5:30pm CST (9:30-6:30 EST) and the other days remain 8:00am-5:00pm CST.
• Paid Medical insurance includes personalized assistance to select from any qualified options in the marketplace. This enables you to select a plan which keeps items most important to you (i.e., Dr., clinic, meds).
• Additional options for Dental/Vision, paid short-term disability and life insurance benefits.
• Generous PTO (3 weeks per year) plus holiday pay begin within month three of employment.
• 401K
• Company shares profits through a discretionary bonus giving awardees the option to put all or some of it into 401k or take it at time of award.