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SalaryCall Center Customer Service Agent - Work from Home, Part-time or Full-time
Worxweb Solutions, on behalf of our client ECS, is excited to present a fantastic opportunity for you to join their team as a Virtual Customer Support Agent from the comfort of your home. Our client is looking to onboard over 2,000 agents to fill various roles offering support to customers in diverse industries, from travel arrangements and roadside assistance to tax services and reservation systems. If you're passionate about delivering exceptional Customer Service with a can-do attitude, and you're searching for a professional yet family-oriented work-from-home environment, look no further!
Overview:
- Position Type: Contract
- Work Schedule: Part-time or Full-time, with flexible hours. Full-time roles have more commonality with flexible schedules, and time zones may influence work hours. The availability of shifts includes days, evenings, nights, weekends, and overtime.
- Location: Remote (Excluding residents of Arkansas, California, Connecticut, Maryland, Massachusetts, New York, Oregon, Washington, DC, and Wisconsin)
Responsibilities:
- Engage in training and certification courses to ensure excellence in service delivery.
- Provide top-tier Customer Service through inbound phone calls, video calls, and live chats.
- Maintain commitment to working a minimum number of hours per week, ensuring reliability and consistency.
- Uphold high standards of accountability, professionalism, and customer satisfaction.
Qualifications:
- Preferred experience in Customer Service, but not mandatory.
- A quiet, dedicated workspace with a personal computer (excluding Chromebooks, netbooks, tablets, and all-in-one computers), a headset, and a reliable wired high-speed internet connection.
- Professional demeanor with strong typing, communication, and computer skills.
- Excellent command of the English language, with proficiency in spelling and grammar.
- Willingness to undergo a standard background check, drug test, technology check, and voice assessment.
- Minimum age requirement of 18 years old, holding at least a high school degree or equivalent.
- Must be authorized to work in the US and currently reside within the US.
- Access to a smartphone for system verification.
Technical Requirements:
- Dual-Core 2.8 GHz or better CPU Speed with an Intel i5/i7 or AMD Phenom Ryzen (or equivalent) processor.
- At least 20 GB of available hard drive space and a total space of 60 GB.
- Internet speeds must meet or exceed 10 Mbps download and 3 Mbps upload, with a maximum network latency of 120 ms.
- Operating on Windows 10 (64bit) with a minimum of 4 GB RAM.
- A direct ethernet connection from your computer to your router or modem is required.
Compensation:
- The starting pay is the minimum wage in your state for any work under 40 hours per week, with full-time earning potential ranging between $40,000-$60,000 annually based on performance, hours, and customer satisfaction. This is an independent contractor role, including bonuses/incentives for outstanding performance.
ECS's Commitment:
ECS is dedicated to fostering a diverse and inclusive work environment. All qualified applicants will receive consideration without regard to race, color, religion, gender, and more. This description is a broad overview and not an exhaustive list of responsibilities and requirements.
Apply Now: Ready to start your work-from-home journey with ECS? Apply with an updated resume through Indeed and prepare for a pre-screening SMS to get started. We're looking forward to connecting with you!
Please note, a response will be sent within two business days; check your junk/spam folders for our message. We're eager to welcome you aboard!
