Remote Customer Service Call Center Agent

*Please Read All Of The Details Before Applying*

Make outbound calls/take inbound calls on behalf of organizations that are making a difference. Take the first step to start your new career with ConnectWave Solutions by applying today!

What we do:

• Collaborate with prestigious organizations such as Intuit Turbotax, Louis Vuitton, Carnival Cruises, and more through our dynamic ConnectWave Teams.

• Immerse yourself in a dynamic Call Center environment, handling both inbound and outbound interactions on subjects that make a difference.

• Seize the opportunity to facilitate transactions and promote diverse products and services, playing a vital role in creating positive customer engagements.

We offer:

• Full-Time hours that enable you to take time off for the things that are important to you. Part-time hours are also available too.

• Virtual Certification Training

• Rewards & Recognition Programs

• Bi-Weekly Pay & Bonus potential with access to your pay at anytime!

• No Medical or Health Benefits provided

Job Type: Full-time, Part-time, Temporary, Contract

Work Location: Remote

Salary: $12 - $17 an hour

Schedule:

• Flexible Hours with a MINIMUM of working 15 hours per week.

• Monday-Friday schedule to start. After your training period has concluded you can work on the weekends.

Supplemental pay types:

• Bonus pay

• Sign-On Bonus

Streamlined Application Process:

• Upon successfully clearing pre screening questions, candidates gain immediate access to schedule an information session with us.

• Fast-track your application journey by acing the pre screening stage and securing a group information session appointment.

• Total onboarding process takes 2 - 3 weeks.

RequirementsRequirements:

Hardware/Software Requirements:

• Windows PC/Laptop

• Minimum 14” monitor/screen

• Max roundtrip: 120ms

• Windows 10 or 11 ONLY with at least 8GB RAM (4GB Useable)

• Intel or AMD Processor

• Windows Defender antivirus and Firewall must be turned On

• United States based High-Speed Internet Only– Cloud Based Internet are NOT Acceptable

• Wired connection to router/modem is REQUIRED (wifi is not permitted)

• 10+ Mbps download speed and 3+ Mbps upload speed are the minimum speeds accepted

• Mobile Hotspots (T-Mobile, Verizon), Satellite, and VPNs are NOT permitted

• ISP must be STABLE and located within the USA and its territories

Technology Requirements:

• High Speed Internet. A wired connection to the router/modem is REQUIRED

• Dual monitors recommended

• USB Wired Headset (Wireless are NOT compatible)

• External speakers or sound on your computer

• External Wired Mouse

• Webcam

Telephone Requirement:

• Phone Verification Requirement: While the actual phone calls do not utilize your device, it is essential to have phone access for a "PIN call" to complete necessary verifications.

• Mandatory Multi-Factor Authentication (MFA): Users outside our corporate network, including Microsoft Teams, are obligated to implement Multi-Factor Authentication (MFA), which involves phone verification.

• Preferred Cell Phone: Although a cell phone is preferred, a landline number is also acceptable for fulfilling the verification and authentication requirements.

Other Requirements:

• Age Requirement: Minimum age of 18 years old.

• Skill Assessment: Successfully pass a skill assessment.

• Commitment to Continuous Learning: Embrace a culture that values self-improvement and the pursuit of excellence.

• Remote Workspace Requirements: Establish a home office or a dedicated quiet space conducive to work, ensuring a distraction-free environment.

• Background Check Clearance: Successfully pass a background check; timely submission is crucial to prevent any disruptions during training.

• Outstanding Communication Skills: Demonstrate exceptional conversational abilities while delivering customer-focused interactions, creating positive experiences for every individual you engage with.

Miscellaneous:

• Visit ConnectWaveSolutions.com to buy equipment that is NEEDED

• Requirements for our work at home program: (not provided)

Must NOT be a permanent resident of one of the following States: Pennsylvania, Washington, California, District of Columbia, Oregon, Colorado, Minnesota, Wisconsin, Illinois, New York, Vermont, Massachusetts, Connecticut, New Jersey, and Maryland.

Please note: This is a 1099 independent contractor position. Once you apply here, you will receive an email that has a link to schedule an information session with us.

Job Types: Contract, Temporary

Pay: $12.00 - $17.00 per hour

Expected hours: No less than 15 per week

Benefits:

• Flexible schedule

Schedule:

• 10 hour shift
• 12 hour shift
• 4 hour shift
• 8 hour shift
• Choose your own hours

Work Location: Remote