Remote Bilingual (Spanish) Customer Service Representative

Our Customer Service team is the CORE of what we do here at XPS Solutions, Ltd. We offer solutions to identify opportunities, and serve thousands of customers – one at a time.

As part of our team, you’ll play a front-line role by impacting the customer’s experience – from scheduling appointments, answering questions and delivering great service.

Our Vision is driving each customer's experience being Helpful, Friendly, and Kind approach - this is how we do what we do!

XPS Solutions is growing and has limited opportunities for dependable, motivated, qualified professionals interested in joining our winning team as a Customer Service Representative.

**This is a remote position. Please do not apply for this position if you are not Spanish speaking bilingual.**

Candidates that wish to work from home are required to have:

• DSL or Fiber internet connection
• Webcam for training and continuous coaching
• Own a desktop and/or laptop computer (Macs, Notebooks, Chromebooks are NOT compatible with our software)
  • PC must have Windows 10 or 11 w/ 8GB+ of RAM, Intel i5 8th gen processor or newer (i7/i9 also acceptable) or AMD Ryzen 5 3000 series+ processor (AMD Ryzen 7/9 also acceptable), and 200 GB Hard Drive or SSD
• Quiet area set up with no distractions or loud noises

FIRST PHASE

• Phone interview - duration 5 - 10 minutes

REMOTE TRAINING

• 5 day PAID training class
• NO weekend training
• APPLY NOW for our upcoming October class!!!
• Training class time - TBD

REQUIRED HOURS

• Must be able to work one weekend day, will be assigned a weekday off
• 40 hours per week for Full Time with opportunity for OT (scheduled 8hrs daily)
• Must exhibit excellent punctuality and reliability in regards to work schedule
• Shift(s) available:

Schedule #1 Schedule #2

Sunday- OFF Sunday- 9am-5pm

Monday- OFF Monday-12:30pm- 9pm

Tuesday- 1:30pm-10pm CST Tuesday- 12:30pm- 9pm

Wednesday- 1:30pm-10pm CST Wednesday- 12:30pm- 9pm

Thursday- 1:30pm-10pm CST Thursday- OFF

Friday- 1:30pm-10pm CST Friday- 12:30pm- 9pm

Saturday- 1:30pm-10pm CST Saturday- OFF

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Effectively able to handle continuous flow of inbound calls (80-120 calls per shift)
• Comprehend customer's requests for rental services
• Proactively assisting customers' basic needs and problem solving
• Ability to multi-task and possess active listening skills
• Utilize excellent spelling and grammatical skills to relay written messages as necessary
• Accepting payments via phone
• Assisting prospective customers and upselling services
• Offering customer support via Live Chat
• Performing other duties as needed and assigned by supervisor

ESSENTIAL SKILLS AND EXPERIENCE:

• High School Diploma
• Associate's Degree is a PLUS
• Bilingual is a MUST
• Storage Facility experience is a PLUS
• Call Center Experience is a PLUS (inbound/outbound)
• Must be able to speak and read English clearly, professionally, and fluently
• Have good Patience -Attentiveness - Clear Communication - Effective Listening, with each customer interaction
• Must be able to type a minimum of 35 WPM
• 6 months+ in Customer Service role
• Experience working with a PC and be able to maneuver multiple screens simultaneously

POTENTIAL GROWTH OPPORTUNITIES:

• XPS Solutions is committed to growing our company from within
• Seasoned CSRs are eligible for promotions to supervisor positions
• Candidates with previous leadership experience are encouraged to apply

COMPENSATION/PAYROLL SCHEDULE

• Variable compensation
  • Base pay starts at $15 per hour and can earn up to $22 per hour
  • Additional Performance BONUS Pay $$$ EACH MONTH
  • Hourly rate is determined based upon performance during each pay period, please ask for details during interview
• Semi monthly - check dates 15th and Last day of the month
  • 1st - 15th is paid on the last day of that month
  • 16th - last day of the month is paid on the 15th of the following month

BENEFITS

• Paid Training!!!
• Vacation and Sick pay accruals
• Medical, Dental and Vision Plans
• Urgent Care Membership
• Company paid Life Insurance with option to enroll in additional Voluntary Life
• Company paid LTD with option to enroll in Voluntary STD
• 401(K) with matching opportunity

NO PHONE CALLS PLEASE

EQUAL OPPORTUNITY EMPLOYER

DRUG SCREEN AND BACKGROUND CHECK REQUIRED