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Form of workThe Regional Vice President of Operations is responsible for efficiently and effectively delivering operations and maintenance (O&M) services to Inframark's industrial and municipal clients in our Western Region.
Primary Responsibilities:- Formulates goals, strategies, policies, and SOPs for the overall operation of the region and directs their execution. Ensures compliance with all Federal, State, local, and environmental regulations. Promotes and maintains a safe working environment.
- Ensures delivery of all services to meet contractual obligations while meeting/exceeding defined financial, operational, maintenance, billing, and customer expectations. Ensures compliance with enterprise risk management and governance programs.
- Leads their team in all aspects of people management, including hiring, orientation/onboarding, performance management, salary changes, promotions, training and development, transfers, and terminations. Monitors and reviews staff work and coaches to achieve optimum performance levels.
- Achieves growth targets by leading new business development activities (including the pursuit of Enhanced Services opportunities) and contract negotiations.
- Develops effective account management strategies to ensure client satisfaction and retention.
- Develops, implements, monitors, and leads operating budget, forecast, and five-year plan. Responsible for delivering financial targets while achieving regional objectives for growth, profitability, customer dedication, and employee performance and engagement. Delivers year-over-year, top-line revenue growth and improved operating margins.
- Defines operational performance metrics. Measures and leads performance tied to business objectives.
- Other duties may be assigned within management's discretion.
Education/Experience: A BA/BS in Business Administration, Environmental Science, or Engineering is preferred. Confirmed 15 years of experience in a related industry. 10+ years of dynamic management experience.
Licenses/Certifications: Valid Driver's License. A sophisticated Water and/or Wastewater license is preferred.
Technical: Sophisticated proficiency with Microsoft Office applications. Experience in water/wastewater treatment, distribution/collection, engineering, operations and maintenance, utility accounting/financial reporting, budgeting, and customer service. Proven experience in large, multi-unit business operations with P& L accountability.
Communication: Communicates clearly & professionally. Contributes to a positive internal & external customer experience. Maintains composure in challenging situations. Collaborates with others. Asks for constructive feedback. Promotes a culture of diversity, respect & accountability. Challenges others through productive discussion.
Problem Solving & Quality:Pays attention to detail. Identifies & solves sophisticated issues. Thinks the "big picture" when assessing problems/opportunities. Develops innovative & creative solutions.
Leading for Results: Follows all company policies & SOPs. Delegates prioritize & own the work of others. Balances challenging priorities, scheduling issues & deadlines. Delivers effective feedback.
Leadership & Initiative: Motivates & empowers others. Acts per company vision, mission & values. Takes accountability for own performance. Willing to tackle additional assignments. Seeks out opportunities for leadership & development. Trains, coaches & mentors others. Champions change.
Physical Demands: The work environment is characteristic of an office environment: sitting, standing, walking, bending, and lifting are required to perform job responsibilities. The employee must occasionally lift and move up to 20 lbs.
TRAVEL: 60%
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