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Form of workEvery person is expected to perform any reasonable task or request that is consistent with fulfilling company objectives.
The Regional Property Manager is solely accountable for all property operations within one of the Community Holdings regional portfolios. This Regional Manager will be overseeing operating plans, staffing and lease up of several new affordable housing developments. This portfolio is anticipated to grow to over 600 units in the coming years. The portfolio will have diverse affordable and supportive housing regulatory commitments including Low Income Housing Tax Credits (“LIHTC”), HOME, AHP, Project-Based Section 8, California’s No Place Like Home and others, serving a diverse population including individuals with special needs, those experiencing homelessness and low-income families. Many of the properties within the portfolio have a service enrichment component to enhance the quality of life for all who wish to access the services and close collaboration and reporting is needed amongst service partners. The primary duty of the Regional Manager is to ensure the properties within the portfolio are staffed appropriately, leased efficiently and that properties are managed to the highest level of professionalism and quality across all property indicators. The Regional Property Manager must ensure the properties adhere to all operational plans and compliance requirements governing them. This includes but is not limited to property operations including collections, occupancy, annual budgeting, staff oversight, and report submissions to the oversight agencies. The Regional Property Management Supervisor is responsible for coordinating amongst site managers and executive management as needed in preparation for annual inspections or capital improvements being made. The Regional Property Manager will be responsible to develop and maintain relationships in the community and amongst stakeholders to ensure Community Holdings is viewed as a good neighbor and excellent owner and manager.
Key Duties and Responsibilities- Develop systems to motivate and establish performance goals for the managers and their direct reports to reduce vacancies.
- Document meetings/communications with community-based agencies and stakeholders to assist in creating resources and support for the residents residing in your property.
- Document meetings with the managers to track positive activities, disciplinary issues, and ensure they are submitted to HR.
- Provide weekly reports documenting site activities, systems in place to ensure site compliance is being maintained.
- Implement monthly/quarterly meetings with the Director of Operations, Director of Compliance, and Director of Asset Management to keep abreast of policy changes, ownership concerns, or requests, and communicate important information to and from the property level.
- Provide oversight in annual budget development and ongoing review of income/expenses as it relates to tenant accounting.
- Maintain ongoing communication with the Asset Manager and Site Manager to implement budget adjustments as needed to ensure properties are staying within the established budget guidelines throughout the year.
- Attend resident/community meetings, ownership, and partnership meetings as directed.
- Maintain a professional appearance and work ethic, display a positive attitude and foster an environment of “team” that values everyone and does not single out anyone.
- Keep Director of Operations and Director of Compliance abreast of all significant operational issues impacting the ownership’s interest or liability; any actions that may impede the compliance governing the projects.
- Perform any additional duties as assigned.
Accredited Resident Manager or Resident Housing Manager designations preferred a mandatory minimum of 5 years of experience in the supervision of affordable housing site operations. Must have experience in working with Housing Finance Agencies and understand the purpose of MSA and regulatory agreements. Must be certified in Tax Credits, Certified Occupancy Specialist, Fair Housing, and preferred Blended Occupancy Specialist.
Required Skills and AbilitiesStrong verbal, writing skills, conflict resolutions, and problem-solving. Be attentive to detail, have good writing skills, and ability to effectively communicate and resolve conflict.
Code of ConductA Code of Conduct for a Regional Property Supervisor is a set of guidelines that outline the expectations and standards of behavior for individuals working in this role. The purpose of this code is to ensure that property supervisors behave in a professional and ethical manner when dealing with tenants, property owners, and other stakeholders.
The following are some key elements that could be included in a Code of Conduct for a Regional Property Supervisor:
- Professionalism: Property supervisors should conduct themselves in a professional manner at all times. This includes being punctual, dressing appropriately, and communicating in a clear and concise manner.
- Ethical Behavior: Property supervisors should act with integrity and honesty. They should avoid conflicts of interest and not engage in any behavior that could be perceived as unethical.
- Respectful Communication: Property supervisors should communicate with tenants, property owners, and other stakeholders in a respectful and professional manner. They should listen actively, address concerns promptly, and maintain confidentiality when appropriate.
- Compliance with Laws and Regulations: Property supervisors should be familiar with and comply with all applicable laws and regulations. They should also ensure that tenants and property owners are aware of their rights and responsibilities.
- Fairness and Equity: Property supervisors should treat all tenants and property owners fairly and equitably. They should not discriminate based on race, gender, religion, or any other protected characteristic.
- Safety and Security: Property supervisors should ensure that the properties they manage are safe and secure for tenants and visitors. They should take appropriate measures to prevent and address any security concerns.
- Professional Development: Property supervisors should stay current with industry best practices and continue to develop their skills and knowledge through training and education.
Frequent need to utilize personal transportation to inspect properties and surrounding neighborhood, attending meetings with owners/agencies/partners. Must be available on weekends for meetings, staffing needs, and emergencies. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, handle, or feel objects, tools or controls. The employee is occasionally required to stand; walk; sit; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus. The noise level in the work environment is usually moderate.
This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.
The company is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable.
