Address
SalaryThe West LA Assistant Property Manager plays a crucial role in managing daily property operations, focusing on delivering an exceptional guest and tenant experience with oversight of staff and property maintenance while working to exceed annual budgeted NOI at each property. This role supports the Property Manager in overseeing our iconic properties’ functioning, departments, maintenance, tenant relations, budget control, and administrative tasks.
ESSENTIAL FUNCTIONS:
- Attend property and operations meetings, including participation in the MOD program.
- Assist with the oversite and management of third-party vendors including security, housekeeping, landscaping, and parking.
- Foster teamwork, encourage exceptional performance, and address employee issues using an "Open Door" policy.
- Ensure exceptional guest satisfaction by delivering extraordinary service across all departments, greeting guests according to Caruso Hospitality Standards and remain informed about all Caruso properties.
- Address and resolve guest concerns promptly, ensuring a seamless guest experience while collaborating with property teams as necessary.
- Develop innovative strategies to enhance the guest experience and provide guidance to Concierge team members for elevating property standards, including direct oversight of Concierge Services, and measuring improvement of guest satisfaction.
- Remain knowledgeable of property guest demographics, habits, and seasonality to influence marketing strategy to drive traffic to the property and sales to its tenants.
- Monitor property conditions, ensuring adherence to standards including but not limited to cleanliness, landscaping, property aesthetic, and building maintenance.
- Support the Property Manager, taking ownership of all on-property events to ensure they meet brand standards in both appearance and operation.
- Perform administrative duties essential to departmental operations, including direct oversight of the Administrative Assistant.
- Assist in compiling tenant performance data for routine business updates, financial reporting, license agreements, and storage lease agreements.
- Understand and analyze all financial reports and tenant leases, working with the Property Manager to identify and implement appropriate strategies to achieve the property’s targeted NOI budget and growth rate.
- Monitor and assess tenant lease compliance including but not limited to store appearance, signage, collections, and operating hours.
- In coordination with tenant services, support tenant build-out periods to expedite opening, contribute to and verify punch lists have been completed in a timely fashion, and ensure tenant RCD letters are delivered pursuant to the lease agreement.
- Directly manage the coordination, installation, and construction of Holiday Décor.
- Collaborate with the marketing department to promote property activations, initiatives, accurate operational signage placement/design, and programs including strategy for holiday activations (Bunny Bungalow, Santa House) to drive sales.
- Initial review of invoice payables to ensure accuracy in billing and coding.
- Implement and maintain property business plans and growth strategies to meet/exceed goals.
- Complete triple bid assessments of all recurring services, generate and update service contracts to remain current and receive favorable pricing as well as spearhead capital expenditure projects.
- Assist in the development and execution of the 5-year capital plan that focuses on asset preservation and life cycle costs, maintains a comfortable and safe environment, and reflects revenue enhancement and expense reduction opportunities.
- Other duties as assigned.
MINIMUM REQUIRED QUALIFICATIONS:
- Exceptional customer service skills with a professional and friendly demeanor
- Proficiency in MS Office Suite (Word, Excel, Outlook, etc.)
- Excellent written and verbal communication skills
- Self-driven, team-oriented, and positive attitude
- Ability to thrive in a fast-paced environment and manage multiple tasks
- Strong problem-solving and interpersonal skills
- Exceptional organizational, project management, and time management skills
- Detail-oriented and creative thinker
- Strong work ethic and willingness to work varied hours as needed
- Knowledge of the immediate and surrounding areas for off-site guidance and recommendations Capability to push a bell cart or flatbed up to 30 pounds
- Sitting up to 8 hours, walking up to 8 hours per day, and climbing stairs
- Equipment used: phone system, computer, radio, bell cart or flatbed cart
SCHEDULE:
- This position requires flexibility in work hours and requires participation in the MOD schedule which includes the possibility of working nights, weekends, and holidays to meet the demands of the business.
WORK ENVIRONMENT:
- Our employees dress in professional business attire, and depending on the role, uniforms may be required and are provided
- Caruso cultivates a vibrant work culture through engaging initiatives such as organized social events, promote team-building activities, and celebrate milestones, all aimed at creating a positive and inclusive workplace atmosphere.
- Accessibility: our facilities are designed to be accessible for individuals with disabilities, including elevators and accessible restrooms.
- Computer Work: Basic understanding of computer usage is beneficial, as certain positions involve minimal computer task
- Physical Requirements: Willingness to work outdoors with adaptability to work in variable temperature environments, from cold to warm
- Physical Agility and Capability: the role may involve various physical demands, including but not limited to standing, walking, sitting, carrying, pushing, pulling, bending, stopping and reaching. Candidates should be prepared to meet these physical demands as necessary for the role
- Travel Requirements: the ability to travel to and from our Southern California properties within our portfolio is essential. Occasional additional travel may be required, the extent of which depends on the role or event
- Proficiency in English is vital as it serves the primary language of communication with the majority of our team, customers and vendors
- Applicants are required to have the ability to perform the essential functions of the job, which includes effective communication, without posing a direct threat to their health or safety or the health and safety of others. Reasonable accommodations will be considered in compliance with applicable laws
$75,000 - $90,000 a year
Caruso is an equal opportunity employer. We celebrate a diverse and inclusive workforce that reflects the communities we serve. We believe that diversity of thought, background, and experience makes us stronger and more innovative. We do not discriminate against any employee or applicant for employment and comply with all applicable laws providing equal employment opportunities. We foster a workplace where everyone feels welcome, respected, and valued. We are committed to creating a workplace where everyone can thrive.
