Regional Patient Experience Manager

All the benefits and perks you need for you and your family:

-          Benefits from Day One

-          Paid Days Off from Day One

-          Student Loan Repayment Program

-          Career Development

-          Whole Person Wellbeing Resources

Our promise to you:

Joining AdventHealth is about being part of something bigger. It's about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

Schedule: Full Time

Shift: Days

Location: 1500 SW 1st Ave Ocala, Florida 34471

The community you'll be caring for: AdventHealth Ocala 

         Horse Capital of the World - Home to the World Equestrian Center

         Affordable cost of living

         Destination for outdoor enthusiast (golf, kayaking, horseback riding, nature trails)

         Vibrant downtown area with award winning establishments

         Family friendly with many parks and recreations

         Driving distance to Gainesville, St. Augustine, Orlando, Tampa, Sarasota

         Part of the community since 1898, providing healthcare to Marion County for over 120 years

         AdventHealth Hospital Ocala offers a broad spectrum of services, with programs that are nationally recognized and accredited

         Spectacular springs throughout the county

The role you'll contribute:

The Regional Patient Experience Manager is responsible for directly managing the operations and improvement program of AHS Patient Experience in the West Florida Division, with assignment to a specific campus or multiple campuses.  Working with AHS Patient Experience and Campus Leadership, the manager develops and implements strategic best practices in the most effective manner across the region.  This role provides senior level consulting and coaching to executives, middle and front line leaders in the best practices for Patient Experience, requiring solid knowledge of functional best practices and critical thinking related to how to best influence the field in process improvement.  Additionally, this position leads or participates in the planning of regional and major system events including conferences and strategic forums.  As a leader in implementing improvements in Patient Experience, this role requires a strong working knowledge of effective reporting and interpretation of survey results, along with an understanding of statistical concepts.  This role works with the AHS headquarters to manage the site visit program for assigned campus(es), leveraging Press Ganey Advisor resources to provide appropriate education.  This position serves as a change agent for Adventist Health System and requires strong experience in process improvement, along with a proven track record of leading others in the improvement of Patient Experience.

The value you'll bring to the team:

         Working with other campus based managers, manages the Patient Experience program for the West Florida region, demonstrating strategic planning capabilities and negotiation skills.

         Works closely with executive leaders at assigned campus to ensure that we are most effectively meeting the needs of each facility and regional progress as a whole, while creatively leveraging limited resources.

         Consults with senior leadership at assigned campus(es), and mentors leaders, physicians and staff at all levels in best practices for patient and family experience.

         Collaborates with executives and leaders in the field to create and oversee unit/department level action plans to drive improvement at assigned campus(es).

         Develops strategic recommendations for curriculum necessary to support Patient Experience improvement initiatives in the field across the continuum of care, including innovative approaches for delivery.

The expertise and experiences you'll need to succeed:

         Bachelor's degree in nursing

         Minimum of five (5) years of healthcare related experience

         2 years leadership experience

         5 years of experience as an RN

         Demonstrated history of leading strong improvement results in Patient Experience

         Master's degree in healthcare or business related field preferred

         RN License required

         Lean or Six Sigma certification preferred

         Certified Patient Experience Professional preferred