Manager Patient Access Operations, Registration

Baptist Health South Florida is the largest healthcare organization in the region, with 12 hospitals, more than 24,000 employees, 4,000 physicians and 100 outpatient centers, urgent care facilities and physician practices spanning across Miami-Dade, Monroe, Broward and Palm Beach counties. Baptist Health has internationally renowned centers of excellence in cancer, cardiovascular care, orthopedics and sports medicine, and neurosciences. A not-for-profit organization supported by philanthropy and committed to its faith-based charitable mission of medical excellence,Baptist Health has been recognized by Fortune as one of the 100 Best Companies to Work For in America and by Ethisphere as one of the World’s Most Ethical Companies.

Everything we do at Baptist Health, we do to the best of our ability. That includes supporting our team with extensive training programs, millions of dollars in tuition assistance, comprehensive benefits and more. Working within our award-winning culture means getting the respect and support you need to do your best work ever. Find out why we’re all in for helping you be your best.

Description:

Responsible for strategic thinking, tactical action, and operational decision-making to fulfill the mission of the department and organization. The Patient Access Operations Manager is a cross-functional leader who oversees patient flow across multiple service lines, departments, and sites. Develops, interprets, and applies departmental policies and standardized workflows. Responsible for implementing process change identified through the Revenue Cycle process or regulatory audits. Anticipates and encourages research of business needs to develop, plan, and implement proactive solutions. Expected to manage initiatives in support of patient satisfaction standards and objectives. Provides financial analysis and strategic planning, as well as oversees the budgetary controls in partnership with various levels of management and Finance. Practices the BHSF philosophy of service excellence in providing professional, compassionate and friendly service to patients of all ages, families, employees, physicians and community members.

Qualifications:

Degrees:

• Bachelors

Additional Qualifications:

• Bachelor‘s Degree in Healthcare preferred with a minimum of 5 years‘ experience in healthcare leadership.
• Certified Healthcare Access Manager (CHAM) preferred.
• Desired leadership experience in managing multiple departments, call center type environment, or fast-paced environment under tight/stressful timelines.
• In lieu of Bachelor‘s Degree, a minimum of 6 years‘ experience in healthcare leadership.
• Excellent verbal and written communication skills with an emphasis in problem resolution.
• Ability to multitask, especially during stressful situations.
• Professional, detail-oriented team player.
• Understand performance improvement, i.e., collect data, analyze data, identify process and implement process change.
• Knowledge of healthcare regulatory guidelines to include, but not limited to, HIPAA, AHCA, EMTALA, etc.
• Experience in Microsoft Office products and EMR applications. Bilingual English, Spanish/Creole.