The Patient Access Manager provides day-to-day supervisory support to administrative and clerical staff following established standards and practices.
- Responsible for the day-to-day functions of patient and office flow in conjunction with the Clinical Manager.
- Establishes and implements policies and procedures related to Patient Access workflows.
- Handles non-clinical related patient complaints and concerns while working to increase overall patient satisfaction and engagement.
- Ensures Patient Access operations remain within allocated expense structure.
- Maintains and reports analytical and statistical data as required.
- Establishes and maintains safety, policies and procedures, objectives, and infection control in the department.
- Works closely with the Director of Practice Operations, Billing Coordinator, Patient Relations Coordinator, Clinical Manager, and Office Coordinators to ensure smooth flow of communication and consistency across all units.
- Ensures the physical property of the offices are kept in good condition and informs the Director of any issues.
- Orders and manages office equipment and supplies when needed.
- Oversees clinical departments when Clinical Manager or Director is out of the office.
- Attends monthly Provider and staff meetings as necessary.
- Keeps all locations stocked with informational brochures and pamphlets.
- Responsible for administrative/clerical annual reviews.
- Manages, trains, and understands all clerical positions for all locations to include Billing, verification, Front Office (check in and checkout), Scheduling, Call Center, and Medical Records.
- Processes employee entries for timekeeping and PTO for all administrative/clerical staff within HRIS system.
- Develops and implements policies and procedures for Billing, Front Office, Scheduling, Call Center and Medical Records department. Makes recommendations and changes as needed.
- Creates training manuals, handouts, “cheat sheets”, and other training tools to enhance employee and provider skills.
- Creates and runs daily and monthly eCW reports (schedule, appointment types, charges and payments, etc.)
- Works closely with Director of Practice Operations, Billing Coordinator and CBO (corporate office) on processes and reports such as number of deliveries, charge sheets, delivery notes, call processes, etc.
- Works closely with representatives at the CBO to maintain communication between the unit and the CBO AR Director, VP Revenue Cycle Management, AR Manager, and Verification Manager.
- Demonstrates and embodies the Women’s Care mission and core values.
- Compliance with all HIPAA rules, regulations, and guidelines.
- Other duties as assigned.
- Bachelor’s Degree or an equivalent experience.
- Minimum 4 years of supervisory experience with proven leadership, communication, team building and organizational skills.
- Minimum 4 years of clerical experience in a medical office environment.
- Ability to develop and maintain positive working relationships with Physicians, Staff, and Patients.
- Ability to multi-task in a stressful, deadline-oriented environment.
- Ability to use a computer and enter data in electronic medical record system, eCW a plus.
- OB/GYN experience a plus.
- Must be dependable, reliable, and punctual.