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Norcross
Regional Competence Development Manager
YOUR OPPORTUNITY
Manage at Regional level the competence mapping and development of Field Service Engineers - internal & external ensuring the strict application and implementation of the certification methods and processes, in conjunction with Global Product Training and other functional business areas.
YOUR MISSION
- Define and convey to the line Manager Competence Development requirements and priorities at regional Level, functional to Regional Sales forecast and market strategy. Support the Line Manager in elaborating qualification cost Capex for the assigned region
- Own and drive the competence mapping and status of Field execution population of the assigned Region, including both New Equipment and Service activities competence requirements for FSEs
- Implement the qualification and certification process in conjunction with Global Product Training and Product Support, leading the operational execution within the Region. Support the Manager in defining the overall Training needs and programmes
- Implement systematic auditing within the Region as enabler of continuous improvement and to determine competence progress and sustainability
- Monitor and actively manage Regional Competence Development Key Performance indicator and implement decisions to meet the Function deliverables
- Ensure regular and timely reporting of Regional certification and qualification programs' status to the Stakeholders
- Escalate major roadblocks that may cause business deliverables disruption
- Ensure all required statutory and regulatory conditions are being met, including Sidel corporate values and governance
- Accountable for Stakeholders' satisfaction. Ensure deliverables are being completed within the baselined time scales, cost and to the defined expectations
YOUR PROFILE
- Bachelor Degree or equivalent
- 4 years experience in Projects/Field operations of capital projects or Training/Competence development function
- Experience in the beverage industry as a plus
- Knowledge of Sidel Portfolio as a plus, including technical background
- Knowledge of installation and commissioning scope, challenges and difficulties
- Travel up to 40% in international environment
Languages:
- Fluent English (written and verbal) is a must
- Spanish, Portuguese, Italian or French would be a plus
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