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Form of work
SalaryPurpose:
Are you organized and service-minded? Do you get a thrill from increasing client satisfaction and generating new revenue? Do you excel at building trusted relationships through proactive communication?
ARAG is hiring a Regional Client Manager! This person will build new relationships and strengthen existing partnerships within a large client portfolio. The ability to develop and execute a strategic plan while prioritizing multiple projects in a fast-paced environment is required.
Essential Duties and Responsibilities: ARAG is hiring a Regional Client Manager! This person will build new relationships and strengthen existing partnerships within a large client portfolio. The ability to develop and execute a strategic plan while prioritizing multiple projects in a fast-paced environment is required.
- Builds and strengthens relationships with contacts within large client portfolio.
- Manages communications between ARAG and client portfolio.
- Manages and maintains day-to-day relationships with client contacts and broker/consultant and actively solve problems with client.
- Conducts client video, web or teleconferences to review overall performance and clients benefit strategies.
- Develop a strategic plan to increase revenue within client portfolio.
- Creates strategy around product up-sell, renewal, and annual review activities that will optimize revenue results.
- Partners collaboratively with the internal and external staff to manage the implementation strategy and communication process.
- Conducts educational webinars for employees and clients.
- Serves as supporting role for Sr. Client Manager and/or Director on National Account activities.
- Partners with Senior Client Manager to provide day to day administration of client portfolio for 4,000 life groups and up.
- Serves as primary contact in the event that the Sr. Client Manager and/or Director is traveling, on PTO or away from the office.
- Work cross-functionally with ARAG managers and other associates to implement client plans.
- Manages day-to-day activities for large volume client portfolio and fulfill requests.
- Coordinates internal communications regarding clients. Provides support to other internal areas on client requests.
- Ensures client data is accurate and maintained effectively within all internal systems.
- Ensures all contractual requirements are being met.
- Serves as a positive role model by representing the ARAG at its Best.
- Other duties as assigned.
Knowledge
- Specific knowledge of client management and relationship building is required. Working knowledge of insurance products and/or employee benefits is preferred.
Skills
- Strong verbal and written communication skills, including strong presentation and public speaking skills.
- Highly organized and detail oriented. Results oriented with the ability to self-motivate.
- Ability to work independently in a remote setting as well as in a team-based collaborative environment.
- Strong ability in project management and computer skills such as Word, Excel and PowerPoint.
- Possess strong customer service skills.
- Sales skills including negotiating and influencing results, providing consultative services, problem solving and conflict resolution.
- Ability to develop innovative ideas and solutions.
Education
- Four-year college degree in business, marketing or communications from an accredited college or university and/or related work-experience required.
Experience
- Minimum 3+ years of experience in the field of sales and/or client management required. Legal services experience and/or employee benefits experience preferred.
Certifications, Licenses, Associations, etc.
- None required.
Physical
- At least 10% travel required throughout the year as deemed necessary and appropriate by client.
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
