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Form of workPosition Title: Client Experience Manager
Salary: $70,000-$75,000
As the leader in business and industry dining, Eurest is the company to join if you want a rewarding career packed with limitless opportunities. We feed the employees of the nation's largest and most-prestigious companies -- in every state and across all industries. As a member of Eurest's leadership and professional support team, you will help our 16,000 chefs, and in-unit associates excel as they deliver world-class meals in corporate cafes and executive dining rooms with on-site catering through vending innovations and more.
Our company is innovative, high performing and fast growing. Our teammates are enthusiastic, committed to quality and thrive on consistently delivering unparalleled results. And did we mention we work with exciting companies and at interesting locations? Come grow your career with Eurest.
This position is eligible for an Employee Referral Bonus! If you know someone that is qualified for this role, please use the ‘job search’ in MyOpportunity to refer your referral and email them a link to apply. Your referral will be able to apply by clicking the link in the email then you can check the status under Careers in MyOpportunity by clicking on ‘referral tracking.’ For Employee Referral guidelines, FAQs and the Compass Employee Referral Policy, email MyReferral@compass-usa.com.Click here to view the step-by-step instructions to refer a friend to this position.
Eurest, a division of Compass Group, is actively seeking a Client Experience Manager to join our organization in Waterloo, IA. This individual will cultivate and maintain relationships with clients, collaborate with marketing and work cross-functionally with our operations' team to enhance client engagement strategies. This role promotes work/life balance and this individual will be working a hybrid schedule to include 2-3 days in our Waterloo, IA office.
Key Responsibilities
- Leads the experience culture for John Deere sites in Waterloo and Des Moines Iowa
- Regular communication with Eurest Site managers and the client for planning events and promotions.
- Assists in creating and uploading catalogs, marketing materials, monthly newsletters, and tailored email blasts to customer groups via Constant Contact and other marketing outlets to keep our customers engaged.
- Responsible for CaterTrax, POS, Kiosk, Mobile App, and DTO platforms to ensure correct menus, pricing, and functionality.
- Assists in the creation of new enhancements to our customer interface systems, keeping up to date with technology and customer needs.
- Acts as the "go to" for complex, key, and new accounts orders and needs.
- Aids with product inquiries, substitutions, and pricing via phone and email and taking orders, as needed.
- Creates monthly and quarterly reports.
- Implements and stays up to date on new policies and procedures within our department and company as the needs of customers change and our company grows and evolves.
- Manages the training and integration of new team members.
Qualifications:
- Minimum of (3) years of food service experience.
- Experience working with food service technology. Serve Safe Certified preferred.
Apply to Eurest today!
Eurest is a member of Compass Group USA
Click here to Learn More about the Compass Story
Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply.
Eurest maintains a drug-free workplace.
Associates at Eurest are offered many fantastic benefits.
- Medical
- Dental
- Vision
- Life Insurance/ AD
- Disability Insurance
- Retirement Plan
- Paid Time Off
- Holiday Time Off (varies by site/state)
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
