Patient Access Representative (Call Center)

As a Urology Center of Iowa Patient Access Representative, you will be an important part of promoting our mission to provide compassionate, world-class urologic care and exceptional experiences for our patients, employees, and partners. The Patient Access Representative plays a crucial role in representing the practice within the community. Duties and responsibilities for this role are:

• Greeting patients professionally both in person and on the phone
• Quickly answering or appropriately referring questions and issues
• Optimizing provider schedules and patient satisfaction with efficient scheduling
• Ensuring availability of treatment information by retrieving and updating patient records
• Maintains patient accounts by obtaining, recording, and updating personal and financial information.
• Obtains revenue by recording and updating financial information, recording and collecting patient charges, controlling credit extended to patients, and filing, collecting, and expediting third-party claims.
• Maintaining office inventory and equipment by anticipating supply needs and expediting supply orders
• Communication skills to converse clearly over the telephone and in person
• Organization and time management to manage a variety of tasks effectively
• Attention to detail to schedule patients correctly
• Technological skills, such as using word processing and spreadsheet programs, various different electronic medical records, among others.
• Interpersonal skills to interact positively with patients who may be upset or stressed
• Protects patients’ rights by maintaining confidentiality of medical, personal, and financial information.
• Maintains operations by following policies and procedures, reporting needed changes.
• Other duties as assigned.

This Company Describes Its Culture as:

• Reliability - Punctuality and dependability
• Strong computer skills
• Detail-oriented -- quality and precision-focused
• Stable -- traditional, stable, robust processes
• Team-oriented -- cooperative and collaborative

Skills / Qualifications:

• Multi-tasking
• Flexibility
• Telephone skills
• Customer service
• Time management
• Organization
• Attention to detail
• Scheduling
• Word processing
• Professionalism
• Quality focus

Job Type: Full-time

Pay: From $17.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off

Healthcare setting:

• Clinic

Medical specialties:

• Urology

Schedule:

• 8 hour shift
• Monday to Friday
• No weekends

Work Location: In person