Receptionist/Front Office

Prominent Eyecare practice, close to Northern Illinois University, is in need of a full time Receptionist.

Job Purpose: To provide excellent service to patients by greeting them, directing them to the proper area, scheduling appointments, maintaining records and accounts.

Duties:

• Welcomes patients and visitors, in person or on the telephone; answering or referring inquiries.
• Optimizes patient's satisfaction, provider time and treatment room utilization by scheduling appointments in person or by telephone.
• Keep patient's appointments on schedule by notifying provider of patient's arrival.
• Comforts patients by anticipating patient's anxieties; answering patient's questions; maintaining the reception area.
• Ensures availability of treatment information by filing and retrieving patient records.
• Maintains patient accounts by obtaining, recording, and updating personal and financial information.
• Obtains revenue by recording and updating financial information; recording and collecting and expediting third-party claims.
• Assist in dispensing of contact lenses and glasses.
• Protects patient's rights by maintaining confidentiality of personal and financial information.
• Maintains operations by following policies and procedures: reporting needed changes.
• Pulls patient's vision/medical eligibility and authorizations.
• Enters patient charges and collects payments.

Required experience:

• Medical reception experience: 1-3 years preferred.
• Excellent customer service skills and proficiency in computer use required.
• Excels in a team environment.

Benefits: Sick time, paid holidays/paid time off, and 401K plan.

Job Type: Full time

Job Type: Full-time

Pay: From $14.00 per hour

Expected hours: 35 – 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Employee discount
• Paid sick time
• Paid time off
• Uniform allowance

Healthcare setting:

• Private practice

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Weekends as needed

Experience:

• Customer service: 1 year (Preferred)
• Computer skills: 1 year (Preferred)

Work Location: In person