Receptionist

POISTION: Receptionist – Part-time

COMPANY: Charlson & Wilson Insurance

LOCATION: Manhattan, KS
COMPENSATION: $15.00 to $20.00 per hour

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VISION OF THE ROLE:

The Receptionist role at C&W is responsible for answering inquiries and providing information to the general public, customers, and other interested parties. They help clients with basic administrative duties as well as with claim reporting and follow-up. The Receptionist has many opportunities to show clients how much C&W cares for them in the way we take care of small and large problems. Additionally, this role has numerous opportunities to help with administrative tasks and projects within the agency as well as the potential for advancement and development.

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OUTCOMES:

- High client satisfaction with all client interactions

- All incoming communications via mail, email, phone are handled in an organized, timely and professional manner

- Claims handled and followed up on a consistent basis

- High satisfaction from coworkers and a demonstrated willingness to help wherever needed
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MAJOR ACTIONS OR INTIATIVES:

- Learn and master the phone system as well as the agency management system for basic client service requests

- Learn claim processes and procedures and study outstanding claims to understand overall process

- Master Microsoft Outlook, Excel and other applications to help increase organization and speed

- With leadership direction, identify administrative projects that can be completed with free time

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DAILY ROUTINES:

- Download and review documents from carriers to send them to the appropriate person

- Follow-up on daily tasks

- Process incoming mail, email and faxes

- Answer agency phone calls, assess questions and assist or transfer as needed

- Monitor and respond to claim related emails and requests

- Take claim related phone calls to collect information and submit loss notices

- Follow-up with carrier and insured on outstanding claims

- Track and document all claim payments and claim reserve changes

- Ensure agency management system is up to date and accurate

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DESIRED QUALIFICATIONS:

- Administrative or customer service experience

- Proficiency in Microsoft Office applications

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ABOUT C&W:

Charlson & Wilson was founded in 1929 in Manhattan, Kansas. Although much has changed since then, one thing that has remained constant is our dedication to our community. We are committed to providing our customers with tailored insurance solutions that give them the protection they need. However, our passion goes far beyond the insurance industry as we are consistently working to give back. Through volunteering, donating, or serving in Board of Director roles, we strive to be active members of the community in which we work and live.

Job Type: Part-time

Pay: $15.00 - $20.00 per hour

Expected hours: 20 – 25 per week

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 4 hour shift
• Day shift
• Monday to Friday

Application Question(s):

• Please describe your current work or school situation and what interested you in applying for this position. Thank you!

Work Location: In person