Receptionist

Receive and follow reception schedule/instructions from your supervisor and as outlined in our established policies and procedures.

Operate paging/telephone system as required.

Answer telephones; determine nature of call and direct caller to appropriate individual or department.

Receive request from within the facility and locate personnel through paging system.

Receive inquiries and release information in accordance with established policies and procedures.

Maintain a current file/listing of residents by name and room number, emergency phone members of on-call personnel, department extensions, key personnel, etc.

Maintain a current listing of critical residents and/or residents who may not receive phone calls due to their condition. (May refer such calls to Nurse Supervisor/Charge Nurse.)

Greet visitors. Direct to appropriate office and/or resident room.

Give directions/information to visitors, guests, residents, sales representatives, etc.

Offer beverages to visitors waiting for administrative personnel, as appropriate.

Monitor presence and location of sale representatives in the facility.

Issue and collect identification badges as representatives sign in/out.

Ensure guests/visitors abide by existing rules and refuse admission to persons as directed.

Report suspicious persons/information to supervisor immediately.

Assist with administrative duties as directed. (Includes typing, filing, posting accounts, etc.).

Receive, sort, and distribute mail as directed.

Operate copier, office machines, etc., as directed.

Operate computer as directed.

Order supplies as directed.

Assist department directors in administrative matters. (i.e., typing reports, correspondence, etc.

Agree not to disclose assigned user ID code and password for accessing resident/facility information and promptly report suspected or known violations of such disclosure to the Administrator.

Agree not to disclose resident’s protected health information and promptly report suspected or known violations of such disclosure to the Administrator.

Report any known or suspected unauthorized attempt to access facility’s information system

Other related duties and responsibilities that may become necessary or appropriate.

Personnel Functions

Report known or suspected incidents of fraud to the Administrator.

Ensure that departmental computer workstations left unattended are properly logged off or the password protected automatic screen-saver activates within established facility policy guidelines.

Other duties as assigned.