Receptionist

A. M. Castle & Co. has over 130 years of experience as a leader in the metals service center industry. We provide exceptional benefits, including but not limited to: medical, dental, vision, 401K match, paid time off, paid parental leave, employee recognition, disability benefits, and tuition reimbursement.

PURPOSE:

As the receptionist and switchboard operator for the corporate office in Oak Brook, IL, the role attends to visitors, handling both telephone and face-to-face inquiries in support of the day-to-day functions. Provides administrative support to a variety of functional areas. 

ESSENTIAL DUTIES & RESPONSIBILITIES (performs other duties as assigned):

Assists with one or more of the following:

• Answers switchboard, screens and directs calls
• Takes and relays messages
• Provides information to callers
• Ensures visitors and guests are welcomed, extends professional courtesies, and follows safety protocols to check in and promote a “customer service” attitude and approach
• Presents a professional, courteous and approachable manner as one of the key “faces” of the organization
• Directs and assists persons to correct destination
• Directs queries from the public and customers to correct person/department
• Provides general administrative and clerical support, as needed
• Receives and sorts mail and deliveries
• Keeps and maintains a professional and safe reception area

REQUIRED QUALIFICATIONS:

• High School diploma or equivalent required
• Strong written and oral communication skills
• Proficient in the use of Microsoft Outlook, Word, and Excel
• Ability to multi-task and prioritize work
• Exceptional organizational skills
• Knowledge of office administrative procedures and protocols
• Knowledge of customer service principles and practices, with strong customer service orientation
• Professional, pleasant demeanor  with ability to exercise tact and diplomacy in person and via telephone or email

PHYSICAL REQUIREMENTS & WORKING CONDITIONS:

• General office environment (keyboard, mouse, telephone use)
• Manual dexterity (grasp, hand/wrist movement)
• Stand, walk, stoop, bend, reach
• Push/pull
• Light Lifting (25lbs or less)

We are an Equal Opportunity Employer

Please view Equal Employment Opportunity Posters provided by OFCCP

Company Overview: Founded in 1890, A. M. Castle & Co. is a global distributor of specialty metal and plastic products and supply chain services, principally serving the producer durable equipment, oil and gas, commercial aircraft, heavy equipment, industrial goods, construction equipment, retail, marine and automotive sectors of the global economy. Its customer base includes many Fortune 500 companies as well as thousands of medium and smaller-sized firms spread across a variety of industries. Within its metals business, it specializes in the distribution of alloy and stainless steels; nickel alloys; aluminum and carbon. Together, Castle operates service centers located throughout North America, Europe and Asia.