Receptionist

Title: Receptionist Department: Customer Care

Union: Teamsters 853 Grade: 1

FLSA: Non-exempt Hours per week: 40

Date Posted: 03/14/2024

PositionSummary

The Receptionist ensures every visitor or phone call is directed to the appropriate staff member in the assigned office.

"Has minimum necessary access to Protected Health Information (PHI) and Personally Identifiable Information (PII) by Job Description/Role."

KeyDutiesandResponsibilities

• Answers and efficiently routes incoming calls accordingly.
• Documents and distributes messages as necessary.
• Greets visitors to the reception area and contacts appropriate staff to assist.
• Maintains lobby and reception area in an organized and professional manner.
• Performs clerical duties such as filing and preparing documents for mailing as needed.
• Performs other duties as assigned.

MinimumQualifications

• High school diploma or GED.
• Six months of experience working in a receptionist or customer service role.
• Professional communication and customer service skills.
• Ability to maintain professional composure in high traffic situations.
Computer proficiency including Microsoft Office tools and applications.

PreferredQualifications

• Experience interacting with all levels of an organization and its clients.
• Understanding of Taft-Hartley environment.

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  Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee of this job. Duties, responsibilities and activities may change at any time with or without notice.

WorkingConditions/PhysicalEffort

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.

Disability Accommodation

Consistent with the Americans with Disabilities Act (ADA) and other applicable federal and state law, it is the policy of Zenith American Solutions to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact the Recruiting Department at recruiting@zenith-american.com, and we would be happy to assist you.

ZAS's Mission, Vision & Values

As a member of the ZAS team, each employee agrees to embrace and live out the mission, vision and core values of ZAS. The values we live and work by are:

• We focus on relationships
• We take risks thoughtfully
• Ethical behavior
• Performance and accountability
• We strive to win, but not at all costs

Zenith American Solutions, Inc.

Real People. Real Solutions. National Reach. Local Expertise.

Zenith American Solutions, Inc. is the largest independent Third Party Administrator in the United States and currently operates over 44 offices nationwide. The original entity of Zenith American has been in business since 1944.

We believe the best way to realize our better systems for better service philosophy is to hire the best employees. We look for talented individuals who share our dedication to high-quality work, exceptional service and mutual respect. If you're interested in working in an environment where people - employees and clients - really matter, consider bringing your talents to Zenith American!

Internals to Apply:

If you meet the minimum qualifications and are interested in applying for this position, please submit an application. All applications must be received by 5:00 pm on the Internal Posting Deadline in order to be considered prior to external applicants.

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  Zenith American Solutions is an Equal Opportunity Employer. Zenith does not discriminate on the basis of race, religion, color, sex, physical or mental disability, gender identity, sexual orientation, age, national origin, pregnancy, status as a parent, veteran status or any other basis covered by appropriate law. All employment decisions on the basis of qualifications, merit, and business need.