Receptionist

Eden Village is a not-for-profit retirement community serving Glen Carbon & the surrounding neighborhoods for almost 40 years. We serve in multiple capacities including: independent & assisted living, skilled nursing care, as well as therapy/rehab services.

Our Employees are the heart of our efforts, so we do whatever we can to promote the well-being of everyone who is part of our team. We know that the healthcare field is very demanding, physically & mentally. That's why we offer a well rounded package of benefits, including:

• Health, Dental, Vision, and Life Insurance
• 401K Retirement Plans
• Paid Time Off
• Employee Assistance Program
• Competitive Pay
• Shift Differential
• Meal Program
• Extensive Orientation Program
• Direct Deposit
• Holiday Pay
• Other benefits, opportunities, and room for growth!

Please note that Eden Village is located in Glen Carbon, IL, right next to Edwardsville, IL. We are a quick 20-25 minutes from St. Louis MO, Alton IL, Granite City IL, and even closer to Maryville IL, Collinsville IL, and Troy IL. Located close to all major highways/interstates.

ESSENTIAL FUNCTION OF THE POSITION:The Receptionist completes general office and reception activities, monitors/facilitates building security procedures, participates in marketing, hospitality, and public relations activities, and acts as an advocate for Residents and/or families.

ACCOUNTABILITIES AND POSITION ACTIVITIES:

1) Completes general office and reception activities.

• Answers incoming telephone calls promptly and professionally and transfers such calls efficiently in compliance with departmental policy.
• Completes clerical requests from Directors/Coordinators as time allows.
• Sorts mail immediately upon receipt from post office delivery in compliance with departmental policy related to distribution of mail.
• Distributes Employment applications on request, accepts such when complete, and routes to the Director of Human Resources.

2) Monitors/facilitates building security procedures.

• Follows all organizational policies and procedures related to building security.
• Maintains visual surveillance of the front lobby entrance and monitors video equipment for other entrances.
• Makes routine observations related to building security and shares such with appropriate management staff for review/implementation of new ideas.

3) Participates in marketing, hospitality, and public relations activities.

• Facilitates telephone and/or walk in inquiries professionally and enthusiastically.
• Maintains an adequate supply of all facility brochures and contacts Marketing personnel as necessary to request additional materials.
• Maintains a professional appearance for self and the entire outer office area.

4) Acts as an advocate for Residents and/or family members.

• Facilitates problem solving activities as needed or at the request of Residents, staff, families, guests, vendors, etc.
• Provides active listening for Residents and family members and directs them to the proper resource (staff member) for problem resolution.
• Documents concerns and other relevant observations, questions, etc. on the Employee Concern form and submits to administration for review and resolution.

Job Type: Part-time

Benefits:

• Paid time off

Schedule:

• 8 hour shift

Experience:

• Customer Service: 1 year (Preferred)

Work Location: In person