Receptionist

Second Harvest Heartland

Receptionist

At Second Harvest Heartland, we believe our differences make us stronger. We draw strength from the unique experiences of each and every employee and our community. We aspire to foster an inclusive culture – in the way we interact with each other and in every area of our work. We commit to advancing equity to make Second Harvest Heartland a better place to work, to be a better partner and to inspire a community where equity is a driver to ultimately end hunger.

Join our Office Administration team as a Receptionist. This position is the “first impression” callers and visitors have of Second Harvest Heartland (SHH). In this capacity, the receptionist will provide a kind and welcoming atmosphere for all. They have familiarity with the organization’s programs and departments to appropriately direct callers and visitors. This role shares a physical space and collaborates with our contracted security personnel. Position must be flexible to adapt to the changing needs in the Welcome Center space.

Starting Pay Rate: $20 USD per hour or more / Dependent on Qualifications and Experience.

Work Schedule

• Full time / On-site / 8 - 5pm
• Location: Brooklyn Park, MN

Duties and Responsibilities:

• Answer and direct incoming phone calls to appropriate staff members and teams

• In partnership with our security personnel, greet and check in visitors and volunteers utilizing the ServiceNow visitor badge system

• Keep reference documents used by front desk in referring callers/visitors/electronic contacts current
• Maintain the front desk and Welcome Center space ensuring it is welcoming, organized and clean
• Responsible for receiving and distribution of incoming mail and parcels, including signing for deliveries
• Notify recipients of deliveries, including packages and meal services
• Coordinate messages received in the general voice mailbox, fax and general information inbox
• Request courier services as needed
• Responsible for the staff uniform program including coordinating new and terminated employee needs, communication with staff and reconciling monthly statements. In conjunction with manager, acts as SHH contact for issues needing to be addressed with vendor
• Coordinate receipt of donations of money or food, including maintaining the supply of receipt forms
• Responsible for new hire badges, name plates and business card orders in partnership with the Office Coordinator
• Assist the office manager with special events and VIP groups as needed
• Assist the Executive Team with food orders

Must Have:

• A minimum of 2 years in reception/front desk experience.
• Demonstrated ability to effectively communicate orally and in writing.
• Demonstrated exceptional customer service skills to create a welcoming and inclusive environment where everyone is welcomed and valued.
• Demonstrated familiarity with Microsoft Office, Office 365, and the ability to learn other computer software programs.
• Ability to work with flexibility, efficiency, and enthusiasm, both individually and as part of a team in a fast-paced, high-demand environment.
• Demonstrated ability to plan, manage and follow through on multiple daily tasks and projects.
• Must be dependable, trustworthy, and an independent self-starter.
• Possess good business judgment.
• Highly accurate data entry skills with extreme attention to detail.
• Ability to follow a set schedule, yet flexible enough to shift between multiple departments.
• Willingness to take direction from multiple managers, but confident enough to establish own priorities.

Our Values:

• We deliver.
• We lead with our hearts.
• We innovate.
• We are all in this together.
• We believe our differences make us stronger.

Second Harvest Heartland is an EEO/AA Employer.

Second Harvest Heartland believes no one should ever go hungry, as our region produces more than enough food for everyone. Helping hungry neighbors find their next meal—so they can thrive at work, in the classroom and in their communities—is what drives Second Harvest Heartland, its partners and supporters. Beyond feeding hungry neighbors, Second Harvest Heartland believes in the importance of our work to help sustain our environment.