Receptionist For Dermatology Practice

Dermatology Office Receptionist
Summary of Position: The Receptionist is responsible for providing excellent patient service and hospitality to our patients and guests through the smooth and efficient operations of the reception area. Greet patients, always with a smile, and provide them your full attention. In a tranquil, personable demeanor answer queries, educate patients, direct check-in and check-out processes, manage software operations and maintain reception and retail areas. Provide patients with pertinent information to prepare for their appointment, including necessary intake forms, to maximize their practice experience. Ensure all relevant forms and documentation is complete and ready for the visit. Be a resource and liaison for the patient. Know and communicate well-versed knowledge of entire medical practice menu, including services and retail products. Promote services offered by the medical practice for those seeking guidance in achieving a more beautiful, youthful appearance through noninvasive procedures and skincare. Stay current and actively be involved in promoting all marketing objectives and events. Build business and increase bookings by showing enthusiasm and inviting patients to experience treatments, skincare, workshops and events that would interest them. Remind patients to replenish products and rebook services in accordance with Provider’s recommendations. Sales and marketing of treatments, workshops and promotions is a large responsibility. Understand and uphold the medical practice’s high standards of excellence by abiding to policies stated in the Employee Handbook. Each function is to be performed in accordance with government, company, and center’s policies and procedures.

Knowledge, Skill and Experience Requirements

• Minimum High School graduate or equivalent*
• Minimum of 2 years as a Receptionist* *
• Prior medical/cosmetic practice experience preferred* *
• Exceptional interpersonal and communication skills* *
• Punctual* *
• Ability to work with minimum supervision* *
• Ability to respond accordingly and in a timely fashion when directed by Practice Manager* *
• Ability to work within a team approach* *
• Excellent etiquette* *
• Patient service driven* *
• Ability to multi task* *
• Attention to detail* *
• Professional appearance* *
• Positive attitude* *
• Knowledge of Microsoft Office, internet, computer use, general office equipment*

Responsibilities

The essential functions include, but are not limited to, the following:

Patient Satisfaction

• Provide patient service in a timely, professional manner.
• Assist patients with concern and empathy.
• Respect patient confidentiality and privacy.
• Communicate in a courteous and respectful fashion.
• Anticipate patient issues to circumvent challenges and deliver unsurpassed patient experience.

Patient Interaction & Duties

• Receive all patients and visitors without delay in a gracious manner, always with a smile.
• Greet and direct patients appropriately.
• Adhere to all appointments in a timely manner.
• Prepare prior to all patient visits to ensure excellent service is delivered.
• Maintain accurate and detailed patient records.
• Keep reception area tidy.
• Ensure all proper paperwork is complete and patient’s questions are answered.
• Maintain a clean and organized environment.
• Answer telephones and direct the caller to the appropriate person.
• Schedule and make appointments for patients in a timely, professional manner.
• Provide patients a choice of alternatives if the requested appointment is not available.
• Confirm all appointments with patients at least 48 hours in advance.
• Maintain a working knowledge of all services and products offered by the medical practice.
• Promote the sales of services and products in a positive and motivating way.
• Review emails and communications consistently and relay information to the appropriate persons as necessary and in a timely fashion.
• Adhere to safety practices and policies at all times.
• Receive, sort, distribute and stock incoming mail, packages and supplies in a timely, manner.
• Coordinate the pick-up and delivery of express mail services (FedEx, UPS, etc.)
• Provide general office support as requested by Practice Manager.
• Communicate patient care with Practice Manager daily.

Teamwork

• Cross-promote all areas of medical practice, including services for general and cosmetic dermatology services including but not limited to skin tightening, body contouring, facial rejuvenation, injectables, laser hair removal, vein therapy, peel, microdermabrasion and facials, in addition to other services that may be added to the service menu.
• Know and communicate staff credentials and expertise to patients and guests.
• Maintain effective communications with all personnel.
• Consistently work in a positive, cooperative and respectful manner with fellow staff and management.
• When appropriate assist other staff members in the performance of their assignments, such as answering phones, checking patients out, etc.
• Seek out opportunities to help rather than waiting to be asked.
• Consider the impact of your actions on all other staff throughout the company.
• Recognize the need for variations in staffing and volunteer to fill open shifts.
• Demonstrate flexibility to perform duties wherever volume deems it necessary.
• Respect all colleagues and provide support and guidance.

Problem Solving

• Demonstrate sound judgment by taking appropriate actions to solve patient issues immediately.
• Effectively communicate patient issues to management with the intent to achieve a positive outcome for the patient.

Productivity/Efficiency

• Consistently demonstrate ability to respond to changing situations in a flexible manner in order to meet current needs, such as reprioritizing work as necessary.
• Minimize non-productive time and fill in slow periods with activities that will ensure that the company meets its business goals and objectives.

Work Remotely

• No

Job Type: Full-time

Pay: $14.00 - $16.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off

Schedule:

• 8 hour shift
• Monday to Friday
• Weekends as needed

Education:

• Bachelor's (Preferred)

Experience:

• Customer Service: 2 years (Preferred)
• Computer Skills: 2 years (Preferred)

Work Location: In person