Receptionist - Bilingual/Spanish

ETSU Physicians is now hiring a Bilingual/Spanish Receptionist for our Pediatrics Department. The candidate must be able to speak fluent English & Spanish. ETSU Physicians is a multi- specialty practice group located in Northeast Tennessee, and is affiliated with ETSUHealth, Quillen College of Medicine, East Tennessee State University. ETSU Physicians offersexcellent benefits including: paid time off, 10.5 paid holidays, health, dental, vision and life insurance benefits, retirement benefits including contribution matching, and, short and long term disability.

JOB SUMMARY: The Receptionist is responsible for representing the clinical office in a courteous and efficient manner by answering telephone calls, scheduling appointments, receiving and assisting patients. Fluency in both Spanish and English is required.

ESSENTIAL DUTIES AND RESPONSIBILITIES include but are not limited to the following.

• Answer incoming calls, determine nature of calls and route to appropriate individual.
• Schedule patient appointments and maintain proper scheduling information for individual physicians.
• Receive, register, and check out patients in a courteous and friendly manner.
• Receive payments and code encounter forms with proper payment distribution, as well as CPT and ICD10 codes.
• Reconcile daily cash receipts; prepare and make bank deposits daily.
• Responsible for data retrieval of patient information from the computer system for daily appointment and telephone calls.
• Responsible for verification of current information such as address, insurance, etc.
• Responsible for the input of departmental patient data into the computer system.

EDUCATION AND/OR EXPERIENCE: High school diploma or general education degree (GED) required with successful completion of an ICD-10 and CPT coding course recommended. One to two years healthcare experience preferred. Previous receptionist experience preferred. Fluency in Spanish & English is required.

Applicants should apply online at https://etsuhealth.org/employment

EOE / AA/M/F/Disability/Vet ETSU Physicians participates in E-verify

Job Type: Full-time

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Retirement plan
• Vision insurance

Healthcare setting:

• Clinic

Medical specialties:

• Pediatrics

Schedule:

• Day shift
• Monday to Friday

Education:

• High school or equivalent (Preferred)

Experience:

• Medical Office: 1 year (Preferred)
• Customer Service: 1 year (Preferred)

Language:

• Spanish & English fluently (Required)

Work Location: In person