Bilingual Mortgage Loan Officer - (Spanish/English)

Pennymac (NYSE: PFSI) is a specialty financial services firm with a comprehensive mortgage platform and integrated business focused on the production and servicing of U.S. Mortgage Loans and the management of investments related to the U.S. mortgage market. 

At Pennymac, our people are the foundation of our success and at the heart of our dynamic work culture. Together, we work towards a unified goal of helping millions of Americans achieve aspirations of homeownership through the complete mortgage journey.

The role of the MortgageLoan Officer is to assist existing customers from our Servicing Portfolio telephonically with their current and future mortgage needs. Each licensed Loan Officer is provided inbound/outbound leads to service in accordance with Pennymac policies, procedures and lending guidelines. Compensation for the Loan Officer role is directly tied to performance. The average estimated salary plus incentives for this position is $184,500 to $249,000.

The MortgageLoan Officer will:

• Handle high volume of inbound/outbound calls to assist existing Pennymac
  customers as well as new customers
• Identify current customer needs and provide guidance for product solutions 
• Advise and educate customers on home-buying or refinance processes
• Recommend loan solutions to customers to improve their overall financial position
• Assist applicants through the loan application process including reviewing disclosures and loan documents
• Emphasize benefits of Pennymac’s offers and advantages to highlight how they are beneficial to the customer’s needs and provide appropriate rebuttal options as applicable
• Manage pipeline activities while meeting production goals, compliance requirements and company guidelines in adherence with lending regulations
• Provide a “Best in Class” experience to every caller to represent the organization’s culture and values
• Perform other related duties as required and assigned
• Demonstrate behaviors which are aligned with the organization’s desired culture and values

• 3+ years of origination and lending experience
• Must have current UST License
• Excellent interpersonal, written, and verbal communication skills
• Ability to multitask, work in a fast paced environment while navigating through different system applications and software
• Great sense of responsibility and organization
• Strong attention to detail and ability to work independently 
• Team player, works well with others and willing to assist peers
• Excellent critical thinking, problem solving and sound judgment skills
• Bi-lingual Spanish is required

As one of the top mortgage lenders in the country, Pennymac has helped over 4 million lifetime homeowners achieve and sustain their aspirations of home. Our vision is to be the most trusted partner for home. Together, 4,000 Pennymac team members across the country are guided by our core values: to be Accountable, Reliable and Ethical in all that we do. 

Pennymac is committed to conducting a business that makes positive contributions and promotes long-term sustainable growth and to fostering an equitable and inclusive environment, where all employees and customers feel valued, respected and supported. 

Benefits That Bring It Home: Whether you're looking for flexible benefits for today, setting up short-term goals for tomorrow, or planning for long-term success and retirement, Pennymac's benefits have you covered. Some key benefits include: 

• Comprehensive Medical, Dental, and Vision
• Paid Time Off Programs including vacation, holidays, illness, and parental leave 
• Wellness Programs, Employee Recognition Programs, and onsite gyms and cafe style dining (select locations)
• Retirement benefits, life insurance, 401k match, and tuition reimbursement 
• Philanthropy Programs including matching gifts, volunteer grants, charitable grants and corporate sponsorships

To learn more about our benefits visit: https://pennymacnews.page.link/benefits

Compensation: Individual salary may vary based on multiple factors including specific role, geographic location / market data, and skills and experience as defined below:

• Lower in range - Building skills and experience in the role
• Mid-range - Experience and skills align with proficiency in the role 
• Higher in range - Experience and skills add value above typical requirements of the role 

Some roles may be eligible for performance-based compensation and/or stock-based incentives awarded to employees based on company and individual performance. 

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