Bilingual Spanish Call Center Agent – Pt

In this position, you'll utilize your Bilingual Spanish communication skills to deliver exceptional customer service to our diverse patient base. Join us in making a meaningful impact on our patients' experience

Candidates with experience in retail and restaurant service are strongly encouraged to apply.

We offer Paid Training. Training is On-site at our Cedar Bluff location in Knoxville, TN. (4 weeks 8am - 5pm)

**NOW OFFERING A $750.00 SIGN-ON BONUS PLUS QUARTERLY INCENTIVES**

TeamHealth has immediate openings for Bilingual Spanish Customer Care Agents:

• Starting at $13.60/hr with higher pay depending on experience + an additional .60 cents/ hour for bilingual agents
• Option to work Full-Time or Part-Time
• Potential to work from home after successfully completing on-site training
• Option to set your own schedule
• We are open Monday- Friday, 8am - 8pm (employees may volunteer to work Saturdays but not required)
• We offer medical, dental, and vision benefits to employees working 32 hours or more, ensuring their well-being and financial security

Benefits:

• Generous Personal Time Off
• 8 Paid Holidays per year
• Quarterly bonus plans- gives you the chance to add to your income!
• Business casual dress code- we want you to feel comfortable at work!
• Learning and Development- internal subject matter experts offer ongoing training to get you up to speed
• Wellness programs that focus on emotional, social, physical, and financial well-being
• Flexible work schedule

What You'll Love About TeamHealth:

• Wellness programs- Our LiveWell program focuses on supporting you with all of your well-being needs so you can thrive Physically, Emotionally, Socially, and Financially!
• Work that Stays at Work. Your time off is yours!
• Health Benefits. Medical with HSA and FSA options, dental, vision, and life insurance.
• Prepare for the Future. 401K program (Discretionary matching funds available)

JOB DESCRIPTION OVERVIEW:

This position is primarily responsible for answering patient inquires with exceptional customer service, while maintaining positive patient relations.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Provide service to patients in a professional manner.
• Provide excellent, concise communication.
• Learn and understand ETM software operation.
• Learn and understand billing and account operations.
• Answers and documents all telephone inquiries.
• Research and resolve problems with patients bills.
• Updates patients’ insurance coverage as needed.
• Prints courtesy claims and itemized statements.
• Rebills accounts after receiving insurance information.
• Arranges financial agreements with patients using budget plan as needed.
• Performs other duties and assignments as requested.