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SalaryThis position of receptionist accesses confidential information of both employees and clients and requires a high degree of professionalism, communication, and organizational skills. The receptionist is expected to objectively and effectively support all AAI team and family members via various methods of communication including phone, email, and in-person. The receptionist is a part of the administrative team and is expected to exemplify AAI’s Shared Vision and Core Values.
This position is located in AAI’s Augusta, Georgia clinic and the receptionist reports in-person for their job duties and responsibilities.
AAI encourages everyone within the team to continue to learn, develop, and enhance their skills and is dedicated to providing a collaborative, open, growth minded environment for client and employee development.
Essential Job Responsibilities - Administrative Assistant
- Report to the Newport, VT clinic on a daily basis as per their assigned schedule
- Open and or close clinic (shift dependent) daily following checklist as assigned
- Complete cleaning tasks as assigned and maintain a clean and organized working space in the clinic
- Maintain the reception area of the clinic, ensuring families and employees are greeted upon arrival and given farewells upon exit
- Maintain confidentiality of all employees, clients, and client families with respect to all information within the database and those who enter in the clinic
- Check company email regularly throughout the day
- Answer the AAI main phone line, takes messages, and routes calls as needed in a timely manner
- Listen to AAI main line voicemail daily, takes messages and distributes to relevant personnel in a timely manner
- Checking AAI on site mailbox and filing daily
- Work with National Director of Clinics to log inventory of administrative and clinic supplies and submit order requests
- Follow all safety and security protocols including health & safety standards for Covid-19
- Provides concierge-level customer service while interacting with clients, and team members over the phone, in person, or via electronic communication.
- Respond to day to day operational requirements in a professional and timely manner.
- Communicate same day schedule revisions with clinical team members and clients
- Maintain client privacy and confidentiality as appropriate, per HIPAA guidelines
- Maintain positive relationships with all current clients, prospective clients, clinical staff, prospective employees, fellow team members and referral sources
- Navigate Google Maps and other mapping applications to ensure appropriate scheduling for technicians and minimize travel time
- Answer the AAI Scheduling phone line, takes detailed messages for future (greater than 24 hours) cancellations and reports to the appropriate staff , notifies necessary parties of same day (within 24 hours) cancellations through email/GChat/call/text
- Other duties as assigned
Basic and Physical Requirements
- Must be able to lift up 25 pounds
- Must be able to sit for extended periods of time
- Frequent standing, walking, and sitting
- Occasional bending, lifting, reaching, pulling
- Must have manual dexterity to perform specific computer and electronic device functions
- Be willing to physically be present at the assigned job location
- Must be able to receive and give detailed information through oral and written communication
- Must have visual acuity to read and comprehend written communication through computer, electronic devices, and paper means
Minimum Qualifications
- Must be 18 years of age or older
- Authorized to work in the United States
- Reliable transportation and active/valid driver's license and automobile insurance
- Background check is required
- Other certifications:
- CPR and First Aid may apply
- Registered Behavior Technician (RBT) training may apply
- Maintain all up to date attendance at and signage of AAI policies, procedures, and trainings
- H.S. Diploma or equivalent Required
