Receptionist

We are seeking an energetic and friendly person to add to our team. The right candidate is compassionate, enjoys helping people and detail oriented. We are looking for an individual who continuously strives to improve the quality and efficiency of their work. Reception duties include ensuring that all details of onboarding new patients is completed in a timely and accurate manner. In addition, taking patient calls, scheduling appointments, sending/receiving faxes and collaborating with partnering practices are integral components of this role. Reception duties also include responding to and addressing patient complaints as they arise and escalating to Clinical Supervisor or other management member as needed.
The right candidate must enjoy interfacing with children and adults while checking in patients, answering busy phone lines, scheduling patient appointments and assisting with insurance billing. Candidates also must have solid computer skills including comfort with Microsoft Word and Outlook, Medent (preferred). Applicants must enjoy animals as training for this position is located currently on our therapeutic farm in which cats and dogs are in the offices and horses are on the premise.

Pay range is $18-$21/hour including paid time off.

If interested please submit a resume and cover letter.
Specific details of the position include but are not limited to:

• Greeting visitors and patients in a timely, professional manner
• Register new patients, verify and update demographic and insurance information
• Ensure all practice intake forms are completed and information is entered accurately into Electronic Medical Record (EMR) System
• Monitor reception area patient flow and cleanliness
• Ensure detailed triage messages are completed in EMR, attach documentation as needed and distribute to appropriate recipient
• Record all patient messages, attach documentation in EMR and distribute to intended recipient
• Ensure all patient documentation is loaded into EMR
• Monitor co-pays, patient outstanding balances and discuss with patients when needed
• Complete and verify information in patient file

REQUIREMENTS

• Prior experience in a medical office setting
• Prior experience with Electronic Medical Record (EMR) System
• Proven knowledge of medical/insurance terminology
• Overachieving attitude and detail-oriented nature
• Thorough understanding of the importance of maintenance of medical records and adherence to HIPAA and other related policies
• Proven ability to multi-task and perform in a demanding environment
• Demonstrated ability to effectively interact with patients, providers and other staff members
• A history of excellence in communication: active listening and problem solving
• Demonstrated strength in verbal and written communication
• Ability to effectively work with a wide range of individuals
• Demonstrated ability to work independently as well as part of a team
• Basic knowledge of planning and scheduling techniques
• Working knowledge of medical billing procedures
• Working knowledge of procedures and documentation of managed care and third-party medical insurance payers
• High school diploma required, college degree preferred