Receptionist

Description:

Job Description:

We are seeking a compassionate and professional front desk Receptionist to join our team. As a receptionist, you will be the first point of contact for our client families and visitors. You will play an essential role in providing a welcoming environment for our clients and ensuring that their needs are met.

Responsibilities:

• Greet and receive client families and visitors of the funeral home and cemetery, maintaining a friendly, empathic attitude, while providing assistance and guidance.
• Receive incoming telephone calls and assist callers with any questions or comments in a polite and professional manner, with a goal to meet or exceed internal and external customer expectations; direct calls to appropriate team members and resolve calls when possible.
• Provide information associated with services on schedule. - Maintain a comfortable environment, providing beverages and other amenities for the client-families as needed.
• Perform a variety of clerical and other tasks, as necessary.

Requirements:

Requirement:

• High level of integrity and interpersonal skills to handle sensitive and confidential situations; position continually requires demonstrated poise, tact, and diplomacy.
• Professional communication skills, both orally and in writing.
• Attention to detail, with the ability to accurately take messages and information.
• Ability to multi-task, set priorities and work independently.
• Ability to work a flexible schedule, including some weekends.
• Excellent computer skills, and working knowledge of standard office equipment.
• High school diploma or GED equivalency.
• Prior clerical and/or customer service experience preferred.
• Fluent in English; and Cantonese/Mandarin speaking strongly preferred.