Receptionist

Medical Associates of Erie is currently seeking a full time Front Desk Receptionist for a busy Physician Practice.

MAIN DUTIES AND RESPONSIBILITY:

Check voicemail line in the morning and retrieve messages

Welcomes and greets all patients and visitors

Answers phone while maintaining a polite, consistent phone manner using proper telephone etiquette

Schedule patient appointments, make reminder calls, call patients who missed their appointments (no shows)

Responsible for keeping the reception area clean and organized

Facilitates patient flow by notifying physician of patients’ arrival and communicating with patients and clinical staff of unforeseen service delays

”Check in” patients as they arrive in a courteous manner. Responds to patient inquires in a professional and respectful manner.

Registers new patients and updates existing patient demographics by collecting detailed patient information

Verifies patient’s address, phone, insurance and email address each visit

Collection of patient balances for services provided (co-pay, prior balances etc)

Copy insurance cards

Verify patient insurance eligibility prior to patient appointments

Reconcile daily payments at the end of the day

Protects patient confidentiality by making sure PHI is secured; not leaving PHI in plain sight of patients/visitors and logging off computer before leaving it unattended

All other duties as assigned

Qualifications: High School Diploma or GED

Skills/Knowledge:

• High School or GED
• Previous experience in an office setting
• Knowledge of clinical procedures and medical terminology
• Basic word, excel
• Telephone etiquette/customer service skills
• Previous scheduling experience using an electronic scheduling system/electronic health record preferred
• Basic computer skills

Enhanced benefits include Highmark Blue Cross/Blue Shield Health Insurance starting at only $55 a month. Life insurance and AD & D insurance provided to full time employees at no cost. The health system also offers an excellent 403b retirement plan to all employees working in excess of 1,000 hours in a year, with an employer match after completing one year of service.

EEO/AA/M/F/Vets/Disabled

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Ability to Relocate:

• Meadville, PA: Relocate before starting work (Required)

Work Location: In person