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SalarySpringboard to Success: Join our team for a dynamic career
About The Role
Responsible for reception services to visitors, guests and vendors. Provide telephone switchboard services for incoming and outgoing calls. Assist residents and staff. Monitor and advise of emergency situations. Responsible to screen all associates and visitors entering the building.
Shift: 3:30 PM - 7:45 PM, Tuesdays, Wednesdays, Fridays and Alternating Saturdays
Benefits:
- Health / Dental / Vision Insurance
- 403 Retirement plan and matching
- Tickets-at-Work - Discount sporting events and travel
- Team Member Assistance Program - Confidential and comprehensive support programs
- WellBeing Programs / Vacation /PTO
- 365 Program for new team member development
Responsibilities:
- Answer phone in a timely manner.
- Direct visitors, guests and vendors entering lobby by greeting them and referring them to the appropriate area or person.
- Receive and direct all incoming calls.
- Operate intercom system.
- Monitor fire alarm panel and security monitors, and notify the proper authorities of the deviation.
- Announce emergencies.
- Accepts/delivers flowers and packages.
- Take and relay messages to staff and residents.
- Maintain a calendar of activities.
- Maintain an orderly reception area.
- Report repairs relay to proper authorities.
- Maintain resident records.
- Receive gifts and donations and forward to the Foundation Office
- Maintain resident directory of room assignments and employee and resident telephone lists.
- Address birthday and get well cards for residents.
- Responsible to safely screen associates and visitors as they enter the building
- Properly complete entry questionnaire in its entirety
365 Program:
Lutheran Life Communities has a unique program called “365” which focuses on the integration of new team members to develop them into their roles and communities.
Grace in Action Culture Program:
Grace in Action defines the high standards, collaborative behaviors and positive attitude necessary to deliver exceptional service across all generations. Team members will be empowered to serve and be recognized for their exceptional service, drive and motivation! Before the end of the year, every team member will experience a full Grace in Action Orientation leading us to a stronger and more successful tomorrow.
Requirements:- High school diploma or general education degree (GED) or at least six months clerical experience and/or training; or equivalent combination of education and experience from which comparable knowledge and abilities can be acquired.
- Must be able to comprehend and perform oral and written instructions and procedures.
- Possess intermediate personal computer skills and ability to utilize various software programs, including Microsoft Office Suite (Word, Excel, Powerpoint).
- Possess exceptional Customer Service skills.
EEOC Statement:
We are an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind, We are committed to the principle of equal employment opportunity for all without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate.
