Receptionist

At V&J Auto Body, we are renowned across Long Island for our expertise in OEM Certified Auto repairs, distinguished by our unique concierge-style service. Our core mission is to ease our customers' journey through the often stressful aftermath of a car accident, offering guidance and support every step of the way.

What sets us apart is not just our excellence in auto body repair, but also our commitment to a process-driven approach. We're at the forefront of the industry, leveraging cutting-edge technology and state-of-the-art equipment to stay abreast of the latest trends and innovations.

Our ethos is teamwork. In success and in challenges, we stand united — learning, growing, and evolving as one cohesive unit. This collective spirit not only makes us better professionals but also enhances our company as a whole.

Our customer-centric approach is the heartbeat of our operations. From the initial contact — whether it's a phone call or a personal visit — to the moment a client drives away in their meticulously repaired vehicle, customer care remains our paramount focus.

We go the extra mile in customer satisfaction, aiming to create not just satisfied customers but lifelong clients and enthusiastic referral partners. Our growth is a testament to our integrity and dedication to doing the right thing.

As a dynamic and expanding enterprise, we're on the lookout for ambitious individuals who aspire to progress both personally and professionally alongside us. We believe in nurturing talent from within our ranks, providing ample opportunities for career advancement to our dedicated team members.

As a Receptionist at V&J Auto Body, you'll be an integral part of a team that is passionate about delivering top-tier results. This is your chance to be part of a leading force in the auto body industry, where innovation, exceptional service, and a relentless pursuit of excellence are the norm.

Embark on a rewarding career with us at V&J Auto Body, where your contributions will help us maintain our status as an industry leader.

Responsibilities

The Receptionist is the first point of contact for many customers of V&J, making it one of the most critical roles for delivering a high level of customer service and professional, friendly demeanor.

Responsibilities include:

• Answer incoming phone calls, providing information about the shop’s services, answering customer inquiries, and directing calls to the appropriate Customer Relationship Manager (CRM).
• Greet and welcome customers as they enter the body shop in a friendly and professional manner, while directing them to the appropriate department or staff member
• Appropriately triage customer concerns and direct issues to appropriate management for escalation
• Gather information from customers to create initial files including:
• Customer contact information
• Vehicle information
• Insurance information (if applicable)
• Copy of driver’s license and registration
• Create packet for customer with the provided information inside management platforms, as well as making a physical copy of the folder for the vehicle
• Follow up with insurance and/or customer’s on payment status, ensuring payment by specified time. The CRM will give you the files to call on, and you will give the information back to the CRM when completed.
• Execute general administrative tasks, including filing documents, managing mail and email correspondence, and other duties as assigned to contribute to the smooth operation of the body shop.
• Checking Podium for customer messages during the day time
• File away closed workfiles in long term storage as needed
• Pull next business day appointments at the end of the workday
• Monitor the customer facing refreshments counter, keeping it stocked and clean as well as placing orders for additional products
• Monitor the customer bathroom to ensure it is stocked with the necessary supplies and if it needs to be cleaned get someone to clean it.
• Other duties as assigned

Job Type: Full-time

Pay: From $19.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Work Location: In person