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SalaryThe Clerical Associate in Radiology works under the direction of the Radiology Supervisor in conjunction with the Radiology Manager. Answers incoming calls, takes accurate messages, and exhibits excellent customer service communication skills. The Clerical Associate consults Radiologists, Technologists, or Management as needed. Works well in a high volume area while performing multi-tasks. Is proficient and possesses knowledge of all computer applications relating to Radiology functions. Must be able to perform all secretarial/typing tasks as required. Is flexible with schedule to meet the operations needed for Radiology. Performs other duties as assigned.
Serves as department receptionist welcoming the patient/client and other customers by offering service and assistance in a pleasant and professional manner. Communicates effectively with the Radiology staff and all of its customers to get tasks accomplished in a timely manner. Reports to superior all discrepancies in the work environment. Competently operates the phone system. Courteously answers the phone promptly, identifying self and refers calls to the proper place/person. Messages are clear and accurate.
Utilize PACS system for retrieval of patient exams and reports, makes CD, films of images or electronic transmission per patient and physician requests. Contact of outside facilities for previous Mammography films. Perform other clerical duties in relation to digital and film images. Maintains confidentiality of litigation files and routes files in litigation to a secure area. Give reports by phone or facsimile to doctor’s offices, floors, and other departments. Retrieve digital reports and send to proper locations. Accurately handle incoming/outgoing mail according to department policy.
Maintains level of office supplies and retrieves supplies as needed to ensure adequate flow of operations throughout department. Routes any service calls to appropriate area.Possesses knowledge of all PC equipment and maintains the equipment for proper functioning. Proficiently operate all office equipment to include accurately loading forms, paper, ribbons, and ink cartridges in printers.Stocks work area with clerical supplies as needed. Maintains cleanliness and neatness of work area.
Adheres to work schedule, and schedules PTO time off in accordance to departmental policy. Attends departmental staff meetings and in-services as required. Adheres to all - established CareTIME / HR policies.
Cooperates with all personnel in the proper conduct of the department. Maintains ethical relationships. Assist others in the department, requests assistance when necessary and demonstrates a team approach to patient care. Assist in developing the skills of students, trainees, or residents.
Delivers on our Promise by always demonstrating excellent patient experience behaviors. Always conveys compassion and respect for the patient/customer and co-worker. Consistently delivers the best service experience utilizing the 5 Foot/10 Foot rule, Messages of Caring Out Loud, AIDET, I- care, and other Mercy Health customer experience tools and behaviors. (Note: Failure to perform satisfactorily in this essential function will block incumbent from a satisfactory performance evaluation rating.)
Many of our opportunities reward* your hard work with:Comprehensive, affordable medical, dental and vision plans
Prescription drug coverage
Flexible spending accounts
Life insurance w/AD&D
Employer contributions to retirement savings plan when eligible
Paid time off
Educational Assistance
And much more
- Benefits offerings vary according to employment status
All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Mercy Health – Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email recruitment@mercy.com. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at recruitment@mercy.com
