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Form of work
The position of Quality Coordinator for the Center for Organ Recovery & Education (CORE) is one of moderate responsibility. The Quality Coordinator is responsible to and works under the direction of the Center’s Quality Manager. As with all CORE employees, however, ultimate supervisory responsibility is by the President/CEO. Quality department tasks are divided up amongst the Quality Coordinators at the Quality Manager’s discretion. Quality Coordinators work as a team to accomplish the department tasks to include auditing, data entry/collection/compiling, donor records management, external customer and partner communication, and administrative tasks as assigned.
SCOPE OF RESPONSIBILITY
A Quality Coordinator can be assigned any of the following tasks based on department and organization needs:
- Maintaining donor files
- Auditing donor charts
- Obtaining medical information from outside sources
- Auditing hospital death records
- Auditing recorded authorizations and Donor Risk Assessment Interviews
- Coordinating the completion of processor chart requests
- Data collection, entry and analysis related to donor records
- Completing basic office tasks such as typing, filing, mailings, printing, purchase orders, etc.
Quality Coordinators must have a high attention to detail in order to ensure that information is accurate. Donor records must be complete, legible and accurate to ensure the safety of recipients and consistent regulatory compliance. Hospital death records must meet federal requirement for communicating with OPOs. The Quality Coordinator may be required to enter information into national databases. Quality Coordinators review partner request reports for missing information and ensure the corrections and/or additions are sent to the partners in a timely manner. These requests could include obtaining hospital medical records, autopsy reports, EMS records, primary care records, etc. Quality Coordinators must be able to establish and maintain professional relationships with these key external partners. Quality Coordinators must maintain a high level of confidence and integrity and are responsible for immediately communicating to the Quality Manager and/or Clinical Leadership any findings in donor information that have the potential for transmitting infectious or contagious diseases or pose an immediate impact on regulatory compliance. Quality Coordinators are responsible for working collaboratively with the various clinical departments in order to continuously improve the quality of the donor records.
JOB DESCRIPTION – QUALITY COORDINATOR
Quality Coordinators must have excellent customer service skills and be able to communicate effectively with all external partners. Quality Coordinators must have a sense of urgency, as many of the donor chart functions are time sensitive.
Quality Coordinators are responsible for compiling, filing, scanning, auditing, uploading, and shredding donor records. Quality Coordinators are responsible for the timely gathering of required donor information and for communicating pertinent donor information to outside partners. Quality Coordinators are responsible assembling donor charts and ensuring that critical documents are present. They are also responsible for the transcription and auditing of recorded authorizations. Quality Coordinators may be required to complete data entry and assist with the analyzing and reporting of various data. He/she may be assigned to complete other audits related to regulatory compliance. He/she may be responsible for ensuring the audit results are communicated effectively and timely to the appropriate staff.
Quality Coordinators will also be assigned various administrative tasks as needed for the Regulatory Affairs Department and other departments based on organizational needs. These assignments could include typing reports, taking minutes, preparing documents for meetings, etc. Quality Coordinators participate in committee and process improvement projects as assigned.
Job QualificationsJOB QUALIFICATIONS
The incumbent for the position of Quality Coordinator should have, as a minimum, a high school diploma or equivalent. Post high school education is highly desirable. He/She must have excellent attention to detail. He/She must have a good grasp of the English language and must have excellent grammar skills. He/She should have a good working knowledge of medical terminology. He/She should have prior computer experience. He/She must have strong organizational skills. He/She must have the ability to communicate effectively both verbally and in writing. He/she must have excellent customer service skills. He/she is expected to obtain basic quality training within two years of hire. Certification in related course work is encouraged. Quality Coordinators may be required to work different schedules that can include three twelve-hour shifts with Saturday and Sunday being required, four ten-hour shifts with Saturday and Sunday being required, or a Monday through Friday schedule.
DEGREE OF JOB DIFFICULTY
The Quality Coordinator’s work is checked by the Quality Manager, and the degree of difficulty falls into the moderate range. Inadvertent errors or mistakes could result in loss of relationships with donor hospitals, tissue processors, eye banks or OPOs. Legal action is possible if information is transcribed incorrectly.
SUPERVISORY REQUIREMENTS
None.
