Quality Assurance Specialist

Summary

The primary objective of this position is to ensure that all administrative needs for the Quality Assurance department are met, to be able to provide customer service in the form of correct and proper documentation for our sales staff and customers.  Position will be responsible for providing administrative assistance to the Director, QA & Regulatory Affairs, QA Manager, and QA supervisor.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Clear purchased products in Oracle System and resolve conflicts in specifications
• Set up and reassign customer item specifications in Oracle
• Develop, modify and post controlled documents and communicate updates to Sales & Customer Service
• Analyze and fulfill customer documentation requests via email or customer portal to proactively address customer documentation needs  
• Develop and solidify value added customer relations by forwarding inquiries to the appropriate departments
• Manage product certifications: Non-GMO, kosher and/or halal  
• Review and approve supplier documents to support the approved supplier program and plant certifications (BRC, Kosher, Halal, and Organic)

Supervisory Responsibilities 

This job has no supervisory responsibility.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Competencies

The individual should demonstrate the following competencies and skills:

• Knowledge and basic understanding of customer service, business, and operations concepts and how to apply those concepts in day-to-day involvement with sales, customers, and manufacturing facilities.
• Interpersonal communication skills are needed for being adaptable and flexible in dealing with a variety of priorities and people while prioritizing assignments to meet required deadlines.
• Stability and personal maturity are important attributes in this position. It is mandatory to maintain confidentiality of information.
• Good organizational skills with ability to efficiently follow through on work assignments independently.
• Is self-motivated and can accomplish assigned tasks without the need of continuous supervision.
• Able to work well individually and collaboratively in groups.
• Moderate understanding of science concepts as related to microbiology and chemistry.
• Capable of adapting to the varied quality standards of different end use markets
• Ability to think critically, troubleshoot and problem solve to identify root causes of issues and develop sustainable processes

Education and/or Experience                                                   

Bachelor of Science degree preferred with a food science background and/or 4 years minimum of experience in similar position required.

Language Skills                                                

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.  Ability to write reports, business correspondence, and procedure manuals.  Must have the ability to effectively present information and respond to questions from managers, clients, customers, and the general public.

Mathematical Skills                                                     

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.  Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Reasoning Ability                                             

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

 Computer Skills

To perform this job successfully, an individual should have developed office skills, computer experience and competence of Microsoft Office (including Word, Excel, and Outlook). Advanced word processing, spreadsheet and database skill required. Knowledge of Oracle, Salesforce, and Tracegains software is not required, but advantageous.