Quality Assurance Manager - Data And Grants

The Quality Assurance Manager for the Community Integration Services Program works as part of a multi-disciplinary team providing housing and employment services to clients in the community.  They will be responsible for Quality Assurance, program evaluations and data interpretation. 

• Design Quality Assurance process for all services
• Perform Quality Assurance audits and physical site visits for all programs
• Supervise the QA & Finance Specialist role, overseeing the Temporary Financial Assistance check request approval process
• Design various forms and reports as needed
• Coordinate with programs on various reporting needs for funders
• Respond to all audit requests by working with Director to prepare all necessary documentation and ensure its accuracy
• Ensure the proper eligibility and enrollment of clients enrolled in programs.  In conjunction with Program Managers conduct random audits of case files for proper documentation according to Program guidelines
• Ensure documentation and up-to-date information on services provided are in the Homeless Management Information Systems (HMIS) and CHAMPS
• Routinely run the HMIS Client Exit Report, Report Period and Financial Reports to ensure quality data; prepare monthly reports on HMIS data quality
• Submit all required grant and data management reports by due dates
• Establish and enforce quality standards and procedures for all products and services.
• Review and collaborate with program managers to support data transparency and accuracy in reporting
• Support in Salesforce administration, account creation and troubleshooting for program usage
• Participate and present in staff meetings and attend trainings as assigned
• Prepare regular activity reports and overviews
• Adopts a “whatever-it-takes” approach in assisting clients to retain housing and independent living
• Other duties as assigned