Quality Assurance Analyst I

Summary: The Quality Assurance Analyst I will coordinate and perform Quality Assurance testing of computer programs and various program output data/files; and conduct various types of analysis including workflows and processes.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Works on site with consistent attendance.
• Audit exports such as CSV, Excel, flat text & 834 for accuracy
• Audit of mapping documents to source documents to system tables utilizing SQL skills
• Audit plan documents manually based upon client source documents provided by Client Managers
• Develop test plans and test cases for computer programs.
• Develop methods of regression and acceptance testing.
• Log defects and bugs.
• Validate bug fixes
• Create checklist of sequential tasks to verify systems integrity.
• Perform testing for computer programs.
• Perform acceptance testing prior to product delivery.
• Perform regression testing prior to product delivery.
• Analyze data structure for electronic data exchange testing.
• Perform testing for electronic exchange data files.
• Establish and implement processes/workflows and develop internal documentation.
• Perform software maintenance as may be required.
• Performs other duties and responsibilities as assigned by the Management.

Knowledge, Skills, & Abilities:

• Strong understanding of accepted Quality Assurance standards.
• Excellent communication skills to present technical and business information to both technical and non-technical audiences.
• Strong computer skills, including Windows 10 or later, Mac OS, Word, Excel, Outlook, WinZip, SQL, Zoom and various Internet Browsers.
• Understand software development life cycle.

Supervisory Responsibilities: This job has no supervisory responsibilities.

Education and/or Experience: High School diploma or G.E.D; and minimum of two years working in a related Information System field; or equivalent and any combination of education, training, and/or experience, which demonstrates ability to perform the duties described.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Language Skills: Ability to read, speak, and write effectively in English. Ability to interpret documents such as plan documents, memos, letters, and procedure manuals.  Ability to write routine reports, meeting notes, project documentation, and correspondence.  Ability to speak effectively before customers or employees of organization. Ability to effectively address or resolve customer service issues within guidelines of the position.

Reasoning and Analytical Ability:    

Strong reasoning and analytical ability, including

• Ability to apply a high level of understanding and logic to interpret and carry out a variety of instructions furnished in written, oral or diagram form.
• Ability to exercise reason and logic to resolve practical problems and create effective solutions.
• Ability to analyze all relevant information and a variety of concrete variables in situations where only limited standardization exists.
• Ability to think logically and utilize analytical reasoning.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to sit for extended periods in front of a computer. The employee is frequently required to reach with hands and arms and talk or hear. The employee is occasionally required to stand; walk and use hands to finger, handle, or feel. The employee may frequently lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.  This position requires the employee to work in the office.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.