Essential Duties and Responsibilities:
- Lead and develop a high performance and results driven team with an emphasis on continuous improvement.
- Work with vendors and factories on subcomponent specifications.
- Evaluating design documents and drawing for manufacturability and feasibility.
- Author test procedures to test performance, durability, and function.
- Ensure compliance with core company values and consistently drive improvement while championing transparent collaboration across the company.
- Work as a coach / mentor to develop up-and-coming quality staff by using a hands-on approach to developing and training employees.
- Work collaboratively with both internal corporate partners and with our substantial vendor base to constantly improve quality and reliability objectives.
- Spearhead the development and/or refinement of established quality plans for inspection, test, and evaluation of materials, processes and products.
- Lead and drive testing protocol improvements and processes.
- Responsible for ensuring product compliance and safety certifications; in addition, establish SOPs for product regulations and testing/inspection protocols.
- Interact with all levels of management, company consultants, regulatory agents, clients, external testing labs, and lab equipment and supply vendors.
- Provide input on global inspection strategy aimed at optimizing a global inspection team and performance metrics.
- Manage customer feedback channels and identify emerging trends to prioritize where emphasis should be placed to prevent recurrence.
- Implements internal and external measurement tools to assess process performance against established goals (i.e. Inspection Coverage, SCAR performance, Return Rates, etc.)
- Oversee product liability claims and intellectual property research
- Implement maintenance testing strategies and related testing protocols
- Facilitate and/or lead cross-functional problem solving projects on parts or processes related to customer complaints, issues found during qualification testing, high return rates, and/or found during inspection
- Aid in the maintenance of the inspection check sheets, QC holds inventory, returns data, first article, regulatory certifications, and other required documentation within the QA department.
- Development of inspection and testing protocol by developing Best Practices to improve inspection efficiency and effectiveness
- Ensure timeliness, clarity and accuracy of all technical documentation and correspondence
- Manages staff – up to 5
- Financial Scope – provide budget recommendations and manage department costs and expenditures
- Organizational Scope – global
- Decision Making – Creates policy and resolves problems
- Travel – up to 30% (international and domestic)
Requirements
Education and Experience:
- Minimum of 7 years supervisory experience in a Quality field.
- Bachelor’s Degree in Mechanical or Electrical Engineering from an accredited university is desired.
- Must be a self-starter, results driven and proven leader with a demonstrated track record of performance in a professional quality department setting.
- Proficient in mechanical and electrical engineering principles. Hands-on practical experience with related HFT product offerings is desired.
- Comprehensive knowledge and experience in implementing QC processes.
- Excellent interpersonal and written communication skills to communicate effectively with diverse groups of people both inside and outside the company.
- Ability to communicate effectively in a global, multi-cultural, multi-time zone environment.
- Sense of urgency, collaborative team style, and ability to quickly adapt to changes in priorities with strong decision making skills.
- Written communication skills necessary for technical report writing, and strong follow-up skills.
- Strong ability to multi-task for timely project completions.
- Must be hands-on and have a strong “whatever it takes” attitude to get the job done.
- Familiar with ISO 9000 Systems and Supplier Quality Assurance Systems
- Ability to exercise independent judgment and carry out responsibilities with a minimum of direction.
- Demonstrated proficiency in problem-solving tools and techniques.
- Experience dealing with Statistical Software Programs and a strong understanding of statistical measurements.
- Experience managing quality to UL, CSA, ANSI and other regulatory standards.
- Advanced computer skills in project management, spreadsheet, and database and presentation software.
Physical Requirements
General office environment requiring ability to:
- stand, walk, sit for extended periods of time
- speak and listen to others in person and over the phone
- use keyboard and read from computer screen and reports
- lift up to 50 lbs.
About Harbor Freight Tools