Quality Assurance Analyst

Job Description:

ABOUT THE ORGANIZATION
GardaWorld Security Services - United States
GardaWorld Security Services – United States is a part of GardaWorld, one of the largest privately-owned security companies in the world, founded by President and CEO Stephan Crétier in 1995. Since its inception, GardaWorld has grown to become one of the largest security providers globally, driven by organic growth and a disciplined approach to strategic acquisitions. Headquartered in Montréal, GardaWorld offers a wide range of physical security and integrated risk management services as well as trustworthy, innovative integrated cash management solutions.
GWSS-US is a St. Louis, MO-based manned guarding company.
At GWSS, we take a proactive approach to solving business challenges, and our customers are at the heart of everything we do. It’s the reason we love rolling up our sleeves and getting down to work – and it’s why we’re so successful. It takes an entire team to stand behind something big.
 

Job Summary

The California Quality Assurance Analyst will develop, implement, and maintain a system of quality and reliability testing for California’s processes and requirements. The position will report to the nearest branch office and fold into the legal department; the travel requirements will be at least two trips a month to branch locations in California.

Duties/Responsibilities

• Develops, implements, and manages processes to ensure that services meet required specifications for quality, function, and reliability.
• Communicates quality standards and parameters to the field operators and business development team.
• Coordinates and conducts testing.
• Identifies and analyzes deficiencies and drafts reports based on branch and other audits.
• Works with other members of the legal department to ensure compliance with federal, state, local, and organizational laws, regulations, guidelines, and policies.
• Performs other duties as assigned.

Required Skills/Abilities:

• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Proficient with Microsoft Office Suite or related software.

Location: California preferred Southern California (able to report regularly to a branch)
Salary: $70,000 / year

Education and Experience:

• High School diploma or equivalent
• Preferred: Associate degree or higher
• Prefer experience in hourly staffing industries within California

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer
• Must be able to lift up to 15 pounds at times
• Travel within California at least 2 times per month. Occasional travel outside of California 1-2 times per year