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Customer Support Manager jobs in San Francisco, CA

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PRODUCT MANAGER, GROWTH (NEW CUSTOMER ONBOARDING)

Drive user engagement and downstream business metrics by identifying key user segments and optimizing their onboarding experiences on Upwork. Work closely and collaborate with cross-functional teams including engineering, design,...

CompanyUpwork
AddressSan Francisco, CA
CategoryInformation Technology
Job typeFull-Time
Date Posted 2 days ago See detail

Product Manager, Growth (New Customer Onboarding)

Upwork

San Francisco, CA

Drive user engagement and downstream business metrics by identifying key user segments and optimizing their onboarding experiences on Upwork. Work closely and collaborate with cross-functional teams including engineering, design,...

2 days ago seen See more...

Customer Success Manager

Ashby

San Francisco, CA

You have a strong track record of Customer Success experience in B2B SaaS (at least two years), supporting the implementation and adoption of complex technologies.. You have managed varying sizes of books of business across mid ma...

a week ago seen See more...

Global Commercial Banking - Sales Support Manager

Bank Of America

San Francisco, CA

Diversity & Inclusion Champion: Models an inclusive environment for employees and clients, aligned to company D&I goals. Manager of Process & Data: Demonstrates deep process knowledge, operational excellence and innovation through...

3 weeks ago seen See more...

Assistant Manager, Customer Success

Homebridge

San Francisco, CA

$57.8K - $73.2K a year

Help manage day to day operations of the navigation team including but not limited to, validating attendance records, responding to team inquiries, and handling complex provider issues. Help create FAQs, process documentation, mac...

3 weeks ago seen See more...

Entry Level Customer Support Manager

Clear Concepts Management

San Rafael, CA

Collaborate with senior management to develop strategies for expanding outreach capabilities and meeting client acquisition goals. Initiate residential visits to prospective customers as assigned by the senior manager. Use company...

a month ago seen See more...

Program Manager, Scale Customer Onboarding

Figma

San Francisco, CA

Own and manage Scale Customer Onboarding programs. Partner closely with sales, marketing and enablement teams to develop and evangelize the program within the Figma organization. Guide customer goals and successfully drive a high...

3 weeks ago seen See more...

Customer Support Representative

Hiretalent

San Francisco, CA

You ll be a strategic problem solver and become a subject matter expert in all things ! You will be the first line of defense (Tier 1) for all merchant, customer, partner, and internal post-sales escalations, ensuring that Tier 1...

a month ago seen See more...

Customer Support Quality Assurance Speciailst

Patreon

San Francisco, CA

Patreon product and processes expertise is a must in order to adequately assess quality in a teammates' interactions. Complete weekly and monthly QA evaluation targets and calibration audits, and coach on improvement opportunities...

a month ago seen See more...

Customer Support Representative-III

Hiretalent

San Francisco, CA

Tier 1 is primarily responsible for supporting the merchants that use Bbot s ordering platform and will help identify and troubleshoot a wide range of issues such as menu settings, customer UI configurations, ticket printing & rou...

a month ago seen See more...

Production Support Manager- Supply chain/WMS/TMS

Mobile Programming Llc

San Francisco, CA

10+ years of retail and systems Support experience for Logistics, Merchandising, Inventory and Planning Systems in a fast-paced environment. 5+ years of technical expertise in managing full stack web Cloud native applications usin...

2 months ago seen See more...

Records Manager/Operations Support Specialist

Law Offices Of Robert P. Gaffney

San Francisco, CA

$50,000 - $65,000 a year

401(k). Paid time off. 8 hour shift. San Francisco, CA 94111: Relocate before starting work (Required)....

4 weeks ago seen See more...

Senior Customer Data Strategy Manager (Remote, San Francisco)

Dynatrace

San Francisco, CA

Work in conjunction with the SFDC Accounts and Security Manager to coordinate all Customer Data Strategy and other account related activities. Development and application of the Customer Data Strategy as a subject matter expert. E...

4 weeks ago seen See more...

Strategic Account Executive (Customer Success Manager)

Lilt

San Francisco, CA

Partnering with production to reach the desired outcomes of all client programs and SLAs. Working with clients to maximize the benefits of working with LILT and our mutual partnership. Attending collaborative Revenue and other dep...

4 weeks ago seen See more...

Customer Experience Strategy Manager

Asana

San Francisco, CA

Own and execute global strategic projects to deliver GTM strategy, working cross-functionally across sales, customer success, enablement, marketing, product, finance, support. Manage a team to help facilitate the support of the gl...

4 weeks ago seen See more...

Sales Manager, Mid-Market Sales, Google Customer Solutions

Google

San Francisco, CA

Bachelor's degree or equivalent practical experience.. 8 years of sales experience in advertising, marketing, consulting, media, business development, or advertising agencies.. Experience leading a sales team or developing sales p...

a month ago seen See more...

Manager, Solutions & Support Strategy

Assembled

San Francisco, CA

[1] Manage a team of Implementation Managers to drive key performance metrics for the business - namely; Time To Launch (TTL), retention in onboarding, and customer satisfaction. [1] Career development and performance management w...

a month ago seen See more...

Customer Success Operations Manager

At Foursquare

San Francisco, CA

Help define and own the implementation of the tooling roadmap to (i) enable Customer Success Reps to deliver service most effectively, and (ii) provide outstanding Customer experiences through product-integrated automations and AI...

a month ago seen See more...

Customer Success Manager

Cable Tech, Inc.

San Francisco, CA

Driving adoption: Create and execute world class training for customers, including Train the Trainer materials. This will include designing the strategies for both initial customer implementation and new feature releases. Proactiv...

a month ago seen See more...

Customer Ops Support Specialist II

Pinterest

San Francisco, CA

$79,050 - $163,000 a year

Manage technical support issues on a daily basis: verify issues, isolate and diagnose the problems and resolve the issues across Pinterest's business products suite. Handle escalations from outsourced vendors, and contribute to im...

a month ago seen See more...

Case Manager – Permanent Supportive Housing

La Casa De Las Madres

San Francisco, CA

Up to $31.26 an hour

plan, implement and evaluate intensive case management and counseling services;. provide for comprehensive assessments that will result in individual service plans;. promote community building amongst residents through the develop...

a month ago seen See more...

Strategic Customer Success Manager

Openai

San Francisco, CA

$240,000 - $300,000 a year

Medical, dental, and vision insurance for you and your family Mental health and wellness support 401(k) plan with 50% matching Unlimited time off and 13 company holidays per year Paid parental leave (20 weeks) and family-planning...

a month ago seen See more...

Customer Success Manager

Permitflow

San Francisco, CA

Customer Focused: Build and maintain strong, long-lasting customer relationships, understand their needs, and ensure their satisfaction with the PermitFlow software.. B2B Software Customer Success Expert: Managed customers with 5-...

a month ago seen See more...

Document Management Readiness PgM Support

Vimerse

San Francisco, CA

Document Management and Tracking: Support the Readiness TPM and internal teams with document intake, tracking, stakeholder coordination, review, and approvals. Overflow Support: Provide overflow support for new document intake, ex...

a month ago seen See more...

Customer Success Manager, Scaled

Dronedeploy

San Francisco, CA

Act as a Product Advisor / Technical Liason for DroneDeploy's Small, Medium Business cohort. Engage with customers post-sales, driving user adoption and business value to support high retention. Work with a large portfolio of cus...

2 months ago seen See more...

Cybersecurity Customer Success Manager

Cyberhaven

San Francisco, CA

Own the end-to-end customer relationship, collaborate with professional services in seamless onboarding, and ensure our clients understand all aspects of the Cyberhaven solution. Identify, establish, and build deep relationships w...

2 months ago seen See more...

Customer Relationship Manager

Pge

San Francisco, CA

Resolves billing, reliability and service issues for residential and SMB customers. Participates in identifying solutions and may participate in cross functional teams looking into process improvement.. Participates in Chamber/Com...

2 months ago seen See more...

Customer Success Manager

Codesignal

San Francisco, CA

$75,000 - $100,000 a year

Winning Builtin's Best Places to Work: Fully Remote 2023 Award. Continuing to be an Industry Leader in several G2 Categories in 2023. Winning TrustRadius' Best of Software 2022 Award. Getting Certified as a Best Place to Work 2023...

2 months ago seen See more...

Customer Marketing Manager

Delicato Family Wines

San Francisco, CA

Develops prioritized Customer Marketing performance plans in alignment with Company goals and objectives; communicates clearly defined objectives to key sales and distributor stakeholders. Proactively leads strategic discovery and...

2 months ago seen See more...

Customer Support Specialist

Megaport

Brisbane, CA

Providing high-quality customer service. Managing multiple customer communication channels. Meet or exceed Customer Support KPIs and SLAs. Adhering to operating procedures and policies. Thoroughly document work using relevant syst...

a month ago seen See more...

Senior Manager, Customer Experience

Dutch

Oakland, CA

Strategy: Develop and execute a comprehensive customer service strategy aligned with overall business objectives. Implement and monitor key performance indicators (KPIs) to measure and improve Net Promoter Score (NPS), response an...

a month ago seen See more...

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