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Form of workJob Description
Job Title: Customer Support Representative
Location: San Francisco, CA(Remote)
Duration: 3+ months
Job Description:
Required Qualifications:
Location: San Francisco, CA(Remote)
Duration: 3+ months
Job Description:
- You ll be a strategic problem solver and become a subject matter expert in all things !
- You will be the first line of defense (Tier 1) for all merchant, customer, partner, and internal post-sales escalations, ensuring that Tier 1 & Tier 2 Support work together seamlessly to provide an exceptional service experience when something goes wrong.
- Tier 1 is primarily responsible for supporting the merchants that use *** s ordering platform and will help identify and troubleshoot a wide range of issues such as menu settings, customer UI configurations, ticket printing & routing, and reporting reconciliation.
- To succeed in this role you will need to have strong communication, troubleshooting and organizational skills, and a constant desire to never stop building your knowledge of our ever-growing product suite.
- You re excited about this opportunity because you will...Be an early part of a collaborative team that prides itself with world-class customer service for an innovative and industry leading technology platform Investigate and resolve complex technical troubleshooting cases to diagnose and remediate failure points.
- Address merchant issues with empathy and urgency, ensuring that every touch point with the merchant is a learning opportunity that brings them closer to success.
- Develop a deep expertise in *** s product suite, processes, systems, tools, and how to diagnose and resolve an issue.
Required Qualifications:
- Bachelor s degree or equivalent amount of work experience 1+ years of work experience in a related role in technology, hospitality, or Customer Support Bonus Points
- Familiarity with Toast, Square, Upserve, Micros, Aloha, Client, or Revel POS
- Familiarity with G-Suite, Slack, Atlassian, Salesforce.
