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MANAGER WORKFORCE MANAGEMENT | CONTACT CENTER
Responsible for managing Workforce Management Team comprised of Intraday Specialists, Reporting Specialists, and Business Analyst. Use data to understand business trends to increase efficiency and refine processes. Responsible for...
| Company | Liberty Dental Plan |
|---|---|
| Address | Nevada, United States |
| Category | Information Technology |
| Salary | $79,389 - $99,305 a year |
| Job type | Full-time |
| Date Posted | 3 weeks ago See detail |
Manager Workforce Management | Contact Center
Liberty Dental Plan
Nevada, United States
$79,389 - $99,305 a year
Responsible for managing Workforce Management Team comprised of Intraday Specialists, Reporting Specialists, and Business Analyst. Use data to understand business trends to increase efficiency and refine processes. Responsible for...
3 weeks ago seen See more...
- View all Liberty Dental Plan jobs - jobs in Nevada State
Contact Center Workforce Manager
Tidal Basin
Remote
$76.4K - $96.7K a year
Develop productivity and service standards for efficient staffing and exceptional caller experience. Lead the Workforce Management department, acting as the primary contact for all scheduling aspects including forecasting, utiliza...
3 weeks ago seen See more...
- View all Tidal Basin jobs
Contact Center Quality Assurance Analyst
Fnb Corporation
Pittsburgh, PA
Provide detailed reports of complaint and call escalation audit trails with an emphasis on compliance guidelines.Ability to make right decisions based on perceptive and analytical processes, practicing good judgment in gray areas....
3 weeks ago seen See more...
- View all Fnb Corporation jobs - jobs in Pittsburgh, PA
Contact Center Quality Assurance Analyst
Northwest
Buffalo, NY
Strive to improve the customer experience. Work with supervisors and management to drive improvement within and across the Contact Center to ensure a consistent client experience. Identify client needs and expectations. Analyze da...
3 weeks ago seen See more...
- View all Northwest jobs - jobs in Buffalo, NY
Customer Service Representative, Contact Center
Homeserve Usa Corp
Chattanooga, TN
$16 an hour
Handle a high volume of inbound customer claims calls and verify coverage in accordance with our guaranteed standards of service and contract coverage. Work with customers throughout North America in a call center environment to t...
3 weeks ago seen See more...
- View all Homeserve Usa Corp jobs - jobs in Chattanooga, TN
Director, Contact Center Ops Analysis
Geico
Chevy Chase, MD
$143,000 - $224,000 a year
Identify Operations savings and improvement opportunities, package insights in a compelling way that motivates Operations leaders to act. Collaborate with Operations leaders and ensures business needs are translated into insights/...
3 weeks ago seen See more...
- View all Geico jobs - jobs in Chevy Chase, MD
Contact Center Specialist - Temple, TX
Cornerstone Staffing
Temple, TX
Must have 1+ year call center experience Must have a stable work history - no job hoppers Healthcare experience is preferred Excellent and written communication skills resulting in positive communication Extreme attention to deta...
3 weeks ago seen See more...
- View all Cornerstone Staffing jobs - jobs in Temple, TX
CJFS Eligibility Contact Center Research and Strategy VISTA
Americorps
Cleveland, OH
Member Duties : Research and analysis of other Contact Center operations (i.e., Cleveland Speech and Hearing Center, other large counties with similar service populations, other government and non-profit agencies, and select priva...
3 weeks ago seen See more...
- View all Americorps jobs - jobs in Cleveland, OH
OCC Contact Center Supervisor - One Supply Chain (Remote)
Home Depot / Thd
Atlanta, GA
50% Action Oriented - Directly organizes and supervises day-to-day operations and activities of a Contact Center team in order to achieve key performance goals; Including accurate and timely handling of customer transactions, moni...
3 weeks ago seen See more...
- View all Home Depot / Thd jobs - jobs in Atlanta, GA
Contact Center Manager - Services, Millwork Virtual Apron (Remote)
Home Depot / Thd
Atlanta, GA
20% - Customer Focus - Maintain and report on service level standards; Provide actionable insight to business partners and Contact Center leadership on customer trends and opportunities to drive lead improvement. Optimizes diverse...
3 weeks ago seen See more...
- View all Home Depot / Thd jobs - jobs in Atlanta, GA
Analytics & Reporting Analyst - Contact Center - Full Time - Days - Midtown
Newyork-Presbyterian Hospital
New York, United States
$60,500 - $80,500 a year
Experience in a shared service and/or Contact Center environment Experience working with Salesforce and/or Epic Bachelor's Degree or equivalent work experience 2+ years of related Analytics experience within Healthcare and/or Oper...
3 weeks ago seen See more...
IT&S Program Manager - Genesys Contact Center
Northwell Health
Melville, NY
$112,800 - $197,200 a year
Develops, communicates, and builds consensus for goals and project benefits in alignment with Corporate Strategy. Ensures project milestones and budgetary constraints are maintained. Manages cross-functional team engagement and al...
3 weeks ago seen See more...
- View all Northwell Health jobs - jobs in Melville, NY
Senior Director Customer Care, Contact Center- Chat
Optimum
Long Island City, NY
ResponsibilitiesDay-to-day leadership responsibilities, including enhancing customer satisfaction by directing and steering dynamic teams to effectively resolve issues in coordination with internal and external stakeholders. #LI-G...
3 weeks ago seen See more...
- View all Optimum jobs - jobs in Long Island City, NY
Service Representative / Contact Center Representative
3Rivers Federal Credit Union
Hagerstown, IN
Provides flexible and responsive support to member requests by leveraging internal resources as needed.What does the work from this position produce or generate?Service Representatives are the face of the Credit Union. Who does th...
3 weeks ago seen See more...
Claims Contact Center Representative
Usaa
San Antonio, TX
Document First Notice of Loss by obtaining relevant information for effective claim investigation. Set up appropriate services, as needed, to proactively move claims forward to the furthest point in the process within scope of rol...
3 weeks ago seen See more...
- View all Usaa jobs - jobs in San Antonio, TX
Contact Center Specialist
Baylor Scott & White Health
Plano, TX
Responds to, and resolve routine inquiries, complaints and concerns through inbound phone calls, emails and electronic requests. Ensures a positive and exemplary experience with all customers by focusing on customer satisfaction a...
3 weeks ago seen See more...
Contact Center Agent - $18/hr
Long Home Products
Savage, MD
$18 an hour
Starting at $18.00 hourly plus incentivesThis is a full-time position and includes the following benefits:Medical and Dental Insurance401(k) retirement savings plan with company matchPaid vacation and holidays. Agents will utilize...
3 weeks ago seen See more...
- View all Long Home Products jobs - jobs in Savage, MD
Claims Contact Center Representative - San Antonio, United States - USAA
Usaa
United States
Document First Notice of Loss by obtaining relevant information for effective claim investigation. Set up appropriate services, as needed, to proactively move claims forward to the furthest point in the process within scope of rol...
3 weeks ago seen See more...
- View all Usaa jobs
Contact Center Intake Coordinator - Remote
Gentiva
Remote - Oregon, United States
High school diploma or equivalent with customer service experience required. LPN/LV certification or Bachelor's degree in business, social work, psychology or nursing or equivalent business experience preferred. Must have excellen...
3 weeks ago seen See more...
- View all Gentiva jobs - jobs in Oregon State
Contact Center Representative
Jackson Hewitt - 3571
Orlando, FL
Inbound/Outbound calls to clients to learn about and address their needs, complaints, or other issues with products or services. Respond efficiently and accurately to client inquiries, explain possible solutions, and ensure that c...
3 weeks ago seen See more...
- View all Jackson Hewitt 3571 jobs - jobs in Orlando, FL
Contact Center Sales Representative - II
Equity Lifestyle Properties, Inc.
Orlando, FL
Work with a prestigious group of nationwide RV dealer partners in the U.S. and Canada. Maintain your Contact Center Schedule, be logged in and ready to service customers/members when scheduled to do so. Answer calls promptly, cour...
3 weeks ago seen See more...
Contact Center Representative
Jackson Hewitt
Longwood, FL
Inbound/Outbound calls to clients to learn about and address their needs, complaints, or other issues with products or services. Respond efficiently and accurately to client inquiries, explain possible solutions, and ensure that c...
3 weeks ago seen See more...
- View all Jackson Hewitt jobs - jobs in Longwood, FL
Contact Center Representative
Jackson Hewitt - 3164
Longwood, FL
Inbound/Outbound calls to clients to learn about and address their needs, complaints, or other issues with products or services. Respond efficiently and accurately to client inquiries, explain possible solutions, and ensure that c...
3 weeks ago seen See more...
- View all Jackson Hewitt 3164 jobs - jobs in Longwood, FL
Contact Center Agent - Remote/Office
Gtl Logistics Inc
Meridian, ID
$24 an hour
Answering incoming calls and responding to customer inquiries promptly and efficiently. Providing accurate and detailed information about products and services to customers. Resolving customer complaints or concerns in a professio...
3 weeks ago seen See more...
- View all Gtl Logistics Inc jobs - jobs in Meridian, ID
Contact Center Manager - Technical Support
Hotwire Communications Ltd
Fort Lauderdale, FL
Train and motivate employees; manage the planning, assigning, and directing work; rewarding and disciplining employees, and effective conflict resolution. Ensure staffing levels meet needs. Lead and manage the team to ensure succe...
3 weeks ago seen See more...
Contact Center Specialist I
American 1 Credit Union
Marshall, MI
$18.71 an hour
Location: Contact Center in Marshall, Michigan Position: Full Time Hourly wage: $18.71 Benefits: Health, Dental, Vision, 401(k) All offers of employment are contingent upon background screens. Engaged Communication: Ensure that en...
3 weeks ago seen See more...
- View all American 1 Credit Union jobs - jobs in Marshall, MI
Contact Center Representative
Integrity Marketing Group
Addison, TX
$33.7K - $42.7K a year
Take customer calls and provide accurate, satisfactory answers to their queries and concerns. De-escalate situations involving dissatisfied customers, offering patient assistance and support. Call clients and customers to inform t...
3 weeks ago seen See more...
Contact Center (Must Reside in CA)
Golden 1 Credit Union
Sacramento, CA
$20.00 - $21.50 an hour
Manage large amounts of inbound and outbound calls in a timely manner. Follow communication scripts when handling different topics. Identify customers needs, clarify information, research every issue and provide solutions and/o...
3 weeks ago seen See more...
- View all Golden 1 Credit Union jobs - jobs in Sacramento, CA
National Assistance Contact Center Representative - New Orleans
General Dynamics Corporation
New Orleans, LA
Impact the lives of others, by providing support to help individuals and families. Follow call guides to gather, enter and verify information to provide necessary assistance to aid in recovery. Adhere to established customer servi...
4 weeks ago seen See more...
Contact Center QC Specialist
Greenfield Savings Bank
Greenfield, MA
Daily maintenance verification by auditing forms completed by the Contact Center Agents. Completing the fraud verification process by directly contacting customers. Assist with processing wire transfers for our business customers....
4 weeks ago seen See more...
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