Contact Center Qc Specialist

Position Title: Contact Center Quality Control Specialist
Reports to: Contact Center Manager & Officer
Full-time, onsite

Summary:

The Contact Center Quality Control Specialist will provide support to the entire department by completing verification of customer and account maintenance documentation. This role has the potential to become hybrid upon full competency of responsibilities.

This position includes but is not limited to the following responsibilities:

• Daily maintenance verification by auditing forms completed by the Contact Center Agents
• Completing the fraud verification process by directly contacting customers
• Assist with processing wire transfers for our business customers
• Open checking and savings accounts that originate from the Greenfield Savings Bank website
• Assist the Contact Center with taking inbound phone & ITM calls as needed
• Responsible for being compliant and understanding the Bank’s policies, procedures and legal guidelines
• Contribute to a positive team environment
• Assume responsibility for self-improvement
• Additional duties as assigned by Management

Requirements:

• 1-2 years of experience working in a call center or 1-2 years of banking experience
• Accuracy and attention to detail
• Great interpersonal and communication (written and oral) skills
• Proficiency in Microsoft Office
• Organizational, analytical and problem-solving skills
• High School Diploma or equivalent required. Bachelor’s degree preferred

All GSB Employees are expected to:

• Enthusiastically represent Greenfield Savings Bank within the community
• Be willing to contribute to the success of the Bank wherever possible and regardless of rank
• Advocate for and champion the success of GSB customers and colleagues

Greenfield Savings Bank is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, gender identity and/or expression, national origin, disability status, protected veteran status, age, marital status, or any other protected class.