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GLOBAL CONTACT CENTER OPERATIONAL EXCELLENCE LEAD

Develop and execute the Contact Center Operational strategyacross all customer contact channels, including medical, commercial, clinical, and general inquiries, while ensuring consistency and efficiency in processes and practices...

CompanyBiospace
AddressCambridge, MA
CategoryInformation Technology
Job typeFull time
Date Posted just now See detail

Global Contact Center Operational Excellence Lead New

Biospace

Cambridge, MA

Develop and execute the Contact Center Operational strategyacross all customer contact channels, including medical, commercial, clinical, and general inquiries, while ensuring consistency and efficiency in processes and practices...

HR Services - Bilingual Contact Center Associate (Remote) New

Home Depot Thd

Atlanta, GA

Typically requires overnight travel less than 10% of the time. Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift ligh...

Contact Center Representative New

Seattle Credit Union

Seattle, WA

Responsible for answering incoming calls promptly and in a friendly and courteous manner. Leading with technology-based solutions and education to promote self-service. Processes member transactions with accuracy and efficiency. P...

contact center specialist.

Spherion

Temple, TX

$17.00 per hour

Perks and BenefitsStable schedule Monday - Friday 8AM-5PMPay rate of $17 per hour ... Opportunity for career growth.Temporary position with the opportunity to convert to permanentResponsibilities:Handle incoming calls professional...

Customer Service Associate (Customer Contact Center - Remote Opportunity)

Nestl Health Science

New York, NY

High School Diploma or GED required; Bachelors degree preferred. 1+ years of Customer Service experience required. Current or prior professional Customer Service experience working within a call center or contact environment is h...

Manager, Bank Sales and Service Contact Center

Usaa

San Antonio, TX

Handle the daily operations and performance of a Bank Sales and Service Contact Center team. Deliver expert-level knowledge of Banking products and/or processes to include applicable laws, rules, and regulations. Resolve member is...

Contact Center Phone Banker (90 Days Onsite to Remote)

Regions Financial Corporation

Birmingham, AL

Help enrich our customer's lives by answering questions, solving problems, and providing solutions to ensure an effortless banking experience for our customers. Be the expert in a wide range of banking products and services. We us...

Contact Center Specialist I

Hope Bank

Gardena, CA

Answer calls from a soft phone for customers, internal associates and third party inquires. Provide solutions to problems or alternative solutions depending on client needs. Knowledgeable on deposit products. Assist with online/mo...

Contact Center Representative

Mindlance

Plano, TX

Company Description Title: Contact Center Rep IDuration: 2 Months Location: Plano, TX : Interacts with internal and external customers to provide information in response to inquiries about various services and to handle and resolv...

Data Analyst, Contact Center Analytics(Flex Home/Office)(Madison, WI)

American Family Mutual Insurance Company

Madison, WI

Develop actionable performance management reports for the Contact Center and back-office teams. Manage the monthly Contact Center incentive process as well as ongoing maintenance. Analyze Contact Center metric trends to uncover in...

Manager, Bank Sales and Service Contact Center

Usaa.

San Antonio, TX

Handle the daily operations and performance of a Bank Sales and Service Contact Center team. Deliver expert-level knowledge of Banking products and/or processes to include applicable laws, rules, and regulations. Resolve member is...

Contact Center Agent

Mvd Express

Albuquerque, NM

You display excellent verbal communication with customers and co-workers. You are an outgoing and friendly "people person". You have experience working with computers and technology. You are detail orientated and have multitasking...

Director, Client Care Contact Center - DPS (Debit Prepaid Services)

Visa

Austin, TX

* Develop and maintain department understanding of customers needs and strategies in order to set organizational direction and create opportunities to achieve Visa Inc.s objectives. * Establish unit goals, objectives, performanc...

Athletic Trainer Contact Center Rep

Uchealth

United States

Certified Athletic Trainer. Bachelor's degree. Certification by the Board of Certification for the Athletic Trainer (BOC). State licensure as an Athletic Trainer. Full medical, dental and vision coverage. Retirement plans to inclu...

VP - Contact Center Member Services - Chatsworth

Premier America Credit Union

Los Angeles, CA

Actively and consistently support all efforts to simplify and enhance member experience. Drive the consistent achievement of key performance indicators including service level, quality, revenue protection, productivity/efficiency,...

Contact Center Representative (Bilingual - Spanish / Preferred)

Seattle Credit Union

Seattle, WA

Responsible for answering incoming calls promptly and in a friendly and courteous manner. Leading with technology-based solutions and education to promote self-service. Processes member transactions with accuracy and efficiency. P...

Assistant Contact Center Manager - 1.0 FTE Days (08-HR)

Stanford Health Care

Newark, CA

Collaborates and assists Contact Center Manager to oversee daily operations and ensures adherence to established policies and procedures. Assists in the recruitment and selection process for new Contact Center staff, including con...

Contact Center Agent - Remote/Office

Brent Johnson Design

Fresno, CA

High school diploma or equivalent. Excellent verbal and written communication skills. Proven customer service experience. Strong problem-solving skills. Ability to multitask and prioritize effectively. Proficient computer skills,...

Contact Center Agent

Adecco

Beaverton, OR

$20.00/Hour

In this role, you will work with clients by answering inbound and outbound calls, processing emails, chat, and callback interactions. Competitive benefits with options such as medical, dental, vision, and 401(k)...

Claims Contact Center Representative

Usaa.

San Antonio, TX

Document First Notice of Loss by obtaining relevant information for effective claim investigation. Set up appropriate services, as needed, to proactively move claims forward to the furthest point in the process within scope of rol...

Mgr Contact Center Technology

Parallon

Earth City, MO

Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transporta...

Senior Operations Contact Center Engineer

Koin

Tualatin, OR

Support and troubleshoot Contact Center technologies which include Call Recording/Transcription Applications, Inbound/Outbound Routing Strategies, IVR, Workforce Management, SIP, BYOC, CTI Integration, WebRTC, Softphones, Genesys...

Senior Operations Contact Center Engineer

Koin

Newberg, OR

Support and troubleshoot Contact Center technologies which include Call Recording/Transcription Applications, Inbound/Outbound Routing Strategies, IVR, Workforce Management, SIP, BYOC, CTI Integration, WebRTC, Softphones, Genesys...

Senior Operations Contact Center Engineer

Koin

Gresham, OR

Support and troubleshoot Contact Center technologies which include Call Recording/Transcription Applications, Inbound/Outbound Routing Strategies, IVR, Workforce Management, SIP, BYOC, CTI Integration, WebRTC, Softphones, Genesys...

Business Analyst (Contact Center)

V R Della Infotech Inc

Rahway, NJ

Position 1:Title: Sr. Business AnalystLocation: Upper Gwynedd, PA and/or Rahway, NJ(Must be onsite PA in for 2 days a week)Duration: 12 monthsA Sr. Business Analyst for the Contact Center for Headquarter SalesFor Adverse EventsNee...

Team Leader (FHA Mortgage Contact Center)

Leidos

Albuquerque, NM

Coordinate and lead employee training programs. Provide ongoing performance monitoring, mentoring, and coaching.. Provide subject matter expertise to the team on Federal Housing Administration (FHA) policies and procedures.. Assis...

Contact Center IS Engineer

Biospace

Washington, DC

Works with the Senior Manager, Collaboration Operations, Operations Voice Lead, Contact Center Architect and Managed Service Provider to ensure system availability for Contact Center Services. Primary DWX-Amgen Assist relationship...

WFH Contact Center

Adecco

Olin, NC

$13.50/Hour

Candidates must meet the following requirements to be considered for Call Center Associate jobs: At least 1 year of experience High school diploma or GED Friendly, empathetic & professionalWhat's i...

Bilingual Contact Center Leader

Afni

Tucson, AZ

Work with a team of people and help them get the most out of their natural talents. Manage a team of 15 or more inbound call center agents who interact with our clients' existing and prospective customers looking for solutions. Co...

Operations Center Contact Agent

Cleanleaf Energy, Llc

Irving, TX

Demonstrate integrity, strong initiative, work ethic, as well as a focus on safety and quality of work on a continuous basis. Coordinate with Regional Managers on communications with customers regarding site responses and issues ....