Address
Form of work
SalaryBetter Communication, Better Service
Step into the fast-paced world of NewYork-Presbyterian Hospital/Weill Cornell Medical Center. Join the team that is leading our Front Door to Care initiative as we help patients access the right care, at the right time, in the right location. Be a part of revolutionizing access to care through innovative coordination—saving time in the scheduling and delivery of high-quality patient care.
Analytics & Reporting Analyst - Contact Center - Full Time - Days - Midtown
The Reporting & Analytics Analyst plays a key role in the Contact Center, developing and communicating operational and business analytics reporting to provide strategic and tactical insights.
In this role, you will support the overall Contact Center business analytics and reporting program by collaborating with the Business Intelligence & Analytics Manager to extract and interpret nuanced data and communicate implications to key performance areas, business drivers, and leadership objectives. This is an exciting opportunity to develop recommendations to leadership for process optimization initiatives, in line with overall business objectives.
Preferred Criteria:
- Experience in a shared service and/or Contact Center environment
- Experience working with Salesforce and/or Epic
Required Criteria:
- Bachelor's Degree or equivalent work experience
- 2+ years of related Analytics experience within Healthcare and/or Operations is required
Join a healthcare system where employee engagement is at an all-time high. Here we foster a culture of respect, diversity, and inclusion. Enjoy comprehensive and competitive benefits that support you and your family in every aspect of life. Start your life-changing journey today.
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- 2024 “Great Place To Work Certified”
- 2024 “America’s Best Large Employers” – Forbes
- 2024 “Best Places to Work in IT” – Computerworld
- 2023 “Best Employers for Women” – Forbes
- 2023 “Workplace Well-being Platinum Winner” – Aetna
- 2023 “America’s Best-In-State Employers” – Forbes
- 2022 “LGBTQ+ Healthcare Equality Leader” - Human Rights Campaign
- 2022 “Top 50 Companies for Diversity” – Diversity Inc.
- 2022 “Best Company for Multicultural Women” – Seramount
- 2022 “Top Company for Executive Women” - Seramount
- “Silver HCM Excellence Award for Learning & Development” – Brandon Hall Group
- 2022 “Best Adoption Friendly Workplace” - Dave Thomas Foundation
NewYork-Presbyterian Hospital is an equal opportunity employer.
Salary Range:
$60,500-$80,500/AnnualIt all begins with you. Our amazing compensation packages start with competitive base pay and include recognition for your experience, education, and licensure. Then we add our amazing benefits, countless opportunities for personal and professional growth and a dynamic environment that embraces every person. Join our team and discover where amazing works.
